Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV references cover letter and any other supporting documents required in the job posting. The My Experience page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it.

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Job Title:

Department:

College/Division:

Primary Job Posting Location:

Additional Job Posting Locations:

(Other locations that this position could be based)

Job Details:

Responsibilities:

The Enrollment and Student Support Specialist serves as the primary point of contact for the Office of Student Affairs and Admissions delivering high-quality customer service to students faculty staff and external visitors via in-person interactions phone and email. This position plays a vital role in creating a welcoming service-oriented environment while ensuring the efficient flow of information and support. The Specialist also provides essential administrative and operational assistance to the Director of Student Affairs and the Director of Admissions contributing to the smooth coordination of enrollment student services and admissions activities. The position assists with the following:

• Processing prospective student applications and facilitating the application review process

• Managing data entry exports and reports

• Maintaining digital application filing systems on the Pharmacy Admissions network drive

• Communicating with applicants at various stages of the admission process

• Scheduling and confirmation of PharmD applicant interview appointments

• Preparing materials for admissions interviews and acceptance packets

• Managing the registration process for the Pharmacy Scholars Summer Program

• Assists with daily class attendance reports

• Coordinates as needed for Professional Development Network Hour speakers

• Audits student professional engagement activities

• Assists with planning and managing events such as open houses information sessions admissions interviews new student orientations white coat pinning hooding honors and awards and commencement ceremonies

• Audits and maintains a database of information from newly admitted students for use by other College departments and used for credentialing purposes

• Manages departmental inventory including office supplies white coats and name badges

• Budget management

• Provides administrative support for the Director of Student Affairs teaching and service activities

• Other duties as assigned related to the Office of Student Affairs and Admissions functions

In fulfilling the duties above this position must utilize appropriate software including but not limited to Microsoft Office suite Zoom PharmCAS Slate CRM the Colleges learning management systems (e.g. Canvas) Qualtrics and Anthology.

Qualifications:

A high school diploma/GED and three years of prior administrative support experience are lieu of experience a combination of college coursework and at least one year of administrative support experience will be considered. Experience must include working with data/databases and customer service.

Knowledge/Skills/Abilities:

• Demonstrated ability to work independently to organize and prioritize multiple and complex tasks and work on multiple projects simultaneously completing projects and tasks accurately and efficiently under pressure and with interruptions achieving goals and deadlines.

• Demonstrated ability to provide excellent customer service and utilize problem solving and critical thinking skills necessary to locate and correct issues in admissions and student affairs processes to create and maintain quality control in applicant and student databases.

• Possesses comprehensive computer skills including knowledge of Microsoft Office Suite (Word Excel PowerPoint) databases CRM and centralized application services (preferably Slate CAS systems) web-based platforms/software (e.g. Zoom) learning management systems (preferably Canvas ExamSoft and Anthology) and graphic design.

• Excellent grammar and punctuation.

• Attention to detail and accuracy in all work.

• Ability to accurately code expenses to appropriate general ledger accounts.

• Ability to reach and comprehend information and ideas presented in writing and ability to listen understand and interpret information/ideas presented verbally.

• Excellent written oral and interpersonal skills; ability to self-direct and take initiative; and the ability to solve problems within the scope of the position are all necessary requirements to success in this position.

• Ability to collaborate with colleagues.

• Ability to independently determine logistics (organize and anticipate problems in advance and prepare solutions) when planning large events involving 250 people.

• Ability to maintain confidentiality of all information and materials received in the office.

• Knowledge of Microsoft Excel to maintain budget expense reports majors list course schedule reports.

Background Check Contingencies

- Criminal History Check

Document Attachments

- Resume

- Cover Letter

- List of three professional references with contact information

About Mercer University

Founded in 1833 Mercer University is a distinguished private institution recognized for its commitment to academic excellence leadership development and community engagement. With campuses across Georgia Mercers twelve schools and colleges offer a wide range of undergraduate graduate and professional programs. The university cultivates a close-knit student-centered environment where innovation service and personal growth are deeply valued. Mercers employees are at the heart of its mission dedicated to advancing innovation supporting student success and strengthening both our local and global communities through service. At Mercer we believe in the power of relationships and the importance of in-person collaboration. Accordingly our employees are expected to serve in-person as it fosters real-time problem solving mentoring and the meaningful connections that strengthen both our work and service to our students and the broader university community.

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents) generous retirement contributions tuition waivers paid vacation and sick leave technology discounts schedules that allow for work-life balance and so much more!

At Mercer University a Bear is more than a mascot: its a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If youre seeking an environment where your passion and determination are embraced then you want to work at Mercer University.