Customer Service Host
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
LOCATION: Aberdeen Airport
SHIFT PATTERN: VARIOUS 20 hours per week
PAY RATE: 13.69 per hour
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!
OVERVIEW OF JOB DESCRIPTION
Main Duties & Responsibilities:
- Check-in passenger queue management and flow control including management of queuing systems.
- Assistwith management of passenger flow within the departure lounge International WalkwayArrivalsand gate areas as directed.
- Security: General preparation of passengers prior to entering the Security Area.
- Security: If required assist in Central Search at peak times and undertake access control.
- Handle varied passenger queries andassistwith general way finding.
- Assist the PassengerWithReduced Mobility service asrequired.
- Communicate and report to the Terminal team any operational issues or events failed service levels asset or facility issues and inadequate provision of flight information.
- Assist as directed by the Airport Duty Manager during any periods of irregularity.
- Exercise general vigilance around the Terminal building.
- Promote use of self-service check-in kiosks.
- Log and manage the lost andfound office while on shiftlogging itemsensuring they are secure and returning them to their owner and taking payments.
- Ensure all kiosk and common use check-in equipment is serviceable and whererequiredengage with support contractor.
- First Aid (Training will be provided).
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).
Essential
- Must have the right to work in the UK
- 5 yearcheckable employment/education history
- Must be willing to work weekend shift
- The ideal candidate will have excellent communication skills
Desirable
- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our
About ABM:
ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.
For more information visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Key Skills
About Company
Since 1987, We have been providing award winning facility service solutions the UK. We serve 1,500+ locations across the UK including 65 Shopping Centers, 400+ Commercial locations and 20+ Airports. We employ more than 3,500 skilled and motivated people and we greatly respect each one ... View more
