Customer Success Representative
Share
Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Customer Success Representative to join our Growth Markets team. Reporting into the Sales Manager you will ensure customers achieve their desired outcomes while using our products or services.
You will need to be proactive in communicating with customers to understand their needs and collaborate with our teams to address any issues or improvements. You will also conduct regular check-ins training sessions and feedback surveys to maintain excellent customer relationships.
Responsibilities:
- Client Relationship Management: Develop and maintain long-lasting relationships with key stakeholders in client organisations.
- Customer Engagement: Check in with clients to ensure they are satisfied with the software and to identify opportunities for upselling or cross-selling additional solutions.
- Onboarding and Training: Guide new clients through the onboarding process ensuring they are trained and comfortable using Experians software.
- Customer Support: Provide ongoing support to clients addressing any issues or concerns promptly.
- Product Expertise: Maintain a strong understanding of Experians software solutions and platform offerings to communicate value propositions and solutions and how they can be applied to meet client needs.
- Feedback and Improvement: Gather client feedback and work with other teams to improve our products and services.
Qualifications :
- Experience in customer success account management or sales role in the B2B software industry
- Demonstrate proactivity in communicating and engaging with customers tailoring your communication style to the audience internally and externally
- Demonstrate proactivity in understanding identifying and addressing customer challenges with solutions
- Technical skills - Learn and understand new software solutions and technologies.
- Experience delivering exceptional customer service and helping clients succeed demonstrating a customer-centric approach
- Collaborate with cross functional teams to achieve common goals
Additional Information :
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and uncapped commission
- Core benefits include pension bupa healthcare sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-DS1 #LI-Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
