Oracle EBS Production Support Functional–Technical Consultant
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are seeking an experienced Oracle EBS Production Support Consultant with strong expertise in Oracle EBusiness Suite - Discrete Manufacturing. The role focuses on production support incident management root cause analysis (RCA) and fixing data/code issues in both Oracle EBS and custom-integrated solutions. The candidate will play a key role in ensuring system stability resolving critical incidents and supporting business continuity.
Key Responsibilities
Production Support & Incident Management
- Provide L2/L3 production support for Oracle EBS Discrete Manufacturing and integrated custom applications.
- Triage incoming production tickets analyze issues and deliver timely solutions.
- Attend manage and lead Major Incident calls ensuring rapid restoration of services.
Root Cause Analysis (RCA)
- Perform detailed Root Cause Analysis (RCA) for problem tickets in Oracle EBS and custom solutions.
- Identify systemic issues recommend preventive measures and document corrective actions.
Data Fixes & Code Fixes
- Develop and execute data fixes (using SQL/PLSQL) for production issues following change management processes.
- Implement and deploy code fixes for Oracle EBS customizations reports interfaces and extensions.
- Ensure fixes are tested documented and deployed with minimal business disruption.
Collaboration & Communication
- Work closely with business users functional teams and technical teams to resolve issues effectively.
- Provide clear communication on issue status resolution timelines and postincident findings.
- Maintain proper documentation for incidents fixes and RCA reports.
Essential Skills
- Strong handson experience with Oracle EBusiness Suite (EBS)
- Discrete Manufacturing module expertise
- Production support experience including incident problem and change management
- Proven experience performing RCA for production issues
- Strong SQL / PLSQL skills for data analysis and data fixes
- Experience supporting custom EBS extensions interfaces and reports
- Ability to lead and manage Major Incidents independently
Desirable / NicetoHave Skills
- Exposure to Oracle EBS integrations with thirdparty or custom systems
- Knowledge of ITIL processes and service management tools
- Experience working in remote distributed support environments
Soft Skills
- Strong problemsolving and analytical skills
- Excellent communication and stakeholder management abilities
- Ability to work under pressure in production environments
- Ownership mindset with attention to detail
