Service Owner X 2 Data Platforms (Mortgage & Business Lending)

• Please note that we are hiring two Service Owner positions
• Location: Sydney (Hybrid)
• Inclusive innovative and futurefocused team culture

Are you ready to shine

At Westpac our Data Platforms (DP) teams are building modern cloudnative data and AIready capabilities that unlock meaningful value for our customers colleagues and the Group. We design and deliver secure resilient and responsive data platforms that enable faster decisionmaking smarter products and responsible innovation at scale.

As a Service Owner youll sit at the intersection of technology data AI and business outcomes. Youll be a trusted consultative leaderconnecting stakeholders engineers and data specialists to turn strategy into tangible delivery. Balancing value risk and resilience youll ensure reliable outcomes while helping teams continuously evolve how they work.

Youll partner across analytics platform engineering and AIenabled delivery keeping squads outcomefocused and stakeholders aligned. This role suits a handson delivery leader who thrives in complex enterprise environments and enjoys shaping both what we deliver and how we deliver it.

Youll lead the delivery of epics alongside engineers and data specialists contribute to shaping the product roadmap and align diverse stakeholders around a shared vision that delivers measurable customer and business impact.

Key responsibilities

• Build strong trusted relationships with business stakeholders to understand quarterly and annual priorities and cocreate aligned product roadmaps.
• Partner with Scrum teams to ensure we build the right solutions at the right time in the right way with a strong focus on engineering quality and sustainable delivery.
• Inspire teams with a clear product vision and sense of purpose enabling continuous delivery of incremental value.
• Translate strategic requirements into valuedriven features and user stories that deliver meaningful business outcomes.
• Define track and communicate organisational and business outcomes including value health and performance metrics.
• Own prioritise and continuously refine the product backlog setting clear sprint and release goals aligned to strategy.
• Lead through influenceempowering teams to be selforganising while actively contributing as a servant leader.
• Work closely with Scrum Masters to remove impediments improve flow and rolemodel modern agile practices.
• Provide thought leadership across the Service Owner / Product Owner community sharing knowledge and lifting capability.
• Champion the use of data analytics and AI to enable customercentric outcomes and new business opportunities.
• Align delivery mindset and culture with Westpacs Purpose Values and Behaviours fostering psychological safety and inclusion.
• Encourage thoughtful decisionmaking by asking both can we and should we with accountability and integrity.

Key ingredients for success

• Strong experience delivering data platform products in largescale environments with a genuine passion for the value data and AI can unlock.
• Solid experience and familiarity with Mortgage and Business Lending are preferred.
• Proven delivery leadership across cloud platforms such as Azure AWS or GCP.
• Solid understanding of data platform and program governanceleading by example with pragmatism and transparency.
• A growth mindset: open to feedback curious about new ideas and comfortable navigating ambiguity in fastmoving environments.
• Demonstrated ability to manage multiple squads programs and initiatives concurrently using structured prioritisation across diverse stakeholders.
• Deep experience working in Agile environments including leading distributed and crossfunctional teams with diverse perspectives.
• Strong capability with JIRA and Confluence alongside excellent written and verbal communication skills.
• A forwardlooking view of AI in the enterprise with enthusiasm for the evolving intersection of data platforms and AIenabled delivery.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.

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