Partnership and Client Support Administrator
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The Purpose The Partnership & Client Support Administrator ensures fast accurate and reliable support across all wholesale and partnership activities. You will manage Fine and High Jewellery stock requests provide clear product availability and lead-time updates and maintain visibility of all partnership allocations. Working closely with Partnerships Commercial Supply Planning and Special Orders youll keep information flowing systems updated and requests moving. Through precise data handling proactive communication and strong organisational discipline youll help drive seamless operations and exceptional service across global markets.
Main Responsibilities
Manage Fine and High Jewellery stock requests providing accurate availability alternatives and lead times.
Maintain clear communication between Partnerships Commercial Supply Planning and Special Orders.
Keep allocation trackers and partnership data accurate organised and up to date.
Process component accessories and FYF order requests in line with agreed timelines.
Respond promptly to Partnership and Commercial queries escalating where needed.
Produce weekly visibility reports for all markets ensuring clarity on allocations and lead times.
Support accurate data entry for global Special Orders and Aftersales.
Complete essential administrative tasks that ensure smooth departmental operations.
Contribute to the development and rollout of Salesforce workflows to replace manual processes.
Track global Client Support progress maintaining clear visibility for the Client Support Manager and Service Centre team.
Ensure timely handover of Special Orders to the relevant teams.
Maintain organised Service Centre data to support efficient system updates and logistics preparation.
Provide cover for Client Support Special Orders and Aftersales during periods of absence.
What Youll Do
Act Like an Owner: Take responsibility for the accuracy timeliness and clarity of all partnership-related data and communications. Approach each task with accountability urgency and a commitment to supporting seamless stock flow and client service.
Create Clarity: Ensure all updates trackers reports and communications are precise structured and easy for others to act on. Bring consistency and organisation to information shared across Partnerships Commercial Supply Planning and Special Orders.
Empower Teams: Work collaboratively with colleagues across Partnerships Commercial Supply Chain Special Orders and Aftersales. Share information proactively and support aligned efficient operations across all stock and order-related workflows.
Succeed Together: Contribute positively to a dependable organised and service-driven support function. Adapt to changing priorities support colleagues and help the team meet deadlines and service expectations.
Challenge Conventions: Identify opportunities to streamline processes improve data accuracy and enhance operational efficiency. Surface risks early and champion better simpler ways of working including the transition from Excel-based processes to Salesforce workflows.
Qualifications :
Who You Are
Strong administrative experience ideally within luxury retail wholesale jewellery or a highvalue goods environment.
Excellent organisational discipline with the ability to manage multiple workflows accurately and at pace.
High attention to detail with a consistent commitment to data accuracy and structured communication.
Confident communicator who builds trust with crossfunctional teams and external partners.
Comfortable working with product data lead times pricing and allocation processes.
Analytical thinker who tracks progress identifies issues early and escalates effectively.
Adaptable solutionsoriented and dependable in a fastpaced environment.
Proficient in Excel and Microsoft Office with readiness to learn new systems and tools.
Experience with Salesforce or similar workflowbased systems is advantageous.
Driven by continuous improvement consistently seeking to elevate accuracy efficiency and service quality
Driven by continuous improvement consistently seeking to elevate accuracy efficiency and service quality.
Additional Information :
- A great working environment
- Fantastic pension scheme
- 25 days of holiday bank holidays with the opportunity to buy or sell 5 more days
- Private Healthcare
- Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
- Competitive salary
- Your Choice membership discounts
- Employee share schemes
- Staff discount
- Free breakfast & lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
Who we are
De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for natures most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds and our business to make life brilliant for our people our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe sustainable future for De Beers Groups people shareholders communities and partners.
Safety
Safety first is a way of life for us. We are unconditional about the safety health and well-being of our colleagues at work and at home and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others actions work collaboratively and always show care and respect.
Inclusion & Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only.
Building Forever
Sustainability is at the heart of our decision-making it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate build a long-term legacy in our host communities and earn consumers trust in our diamonds that they can wear with pride.
Background Checks
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.
#LI-RS1
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Element Six, part of De Beers Group, is a global leader in the design, development and production of synthetic diamond and tungsten carbide supermaterials. With research and development facilities and manufacturing sites in the UK, Ireland, Germany, South Africa and the US, we have b ... View more
