User Support Technician
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
In collaboration with the Sector Manager the incumbent provides first-level IT and office support to Transat colleagues delivering a service experience that is human efficient and aligned with our values.
Your responsibilities
- Provide Level 12 technical support to colleagues both on site and remotely
- Handle document and follow up on requests through a ticketing system
- Deploy configure and maintain workstations software and IT equipment
- Manage user accounts and access rights in compliance with security policies
- Diagnose and resolve a variety of issues related to IT environments
- Write and keep technical documentation and knowledge bases up to date
- Propose continuous improvements to support processes and tools
- Deliver courteous professional and solution-oriented service
Qualifications :
- Diploma in computer science or a related field
- Minimum of 2 years of experience as a Level 1 IT Technician
- Excellent customer service communication organizational and autonomy skills
- Ability to effectively manage priorities and urgent requests in a dynamic environment
- Must already be authorized to work in Quebec
- Technological requirements:
- Experience with Windows 11 Citrix Windows 365 Azure and Office 365
- Comfort with collaborative digital tools and an interest in AI (e.g. Copilot)
- Language requirements:
- Oral and written fluency in French and English*
- A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate frequently in English both orally and in writing with colleagues and partners in Quebec and internationally.
Assets
- Knowledge of iPads in a corporate environment
- Experience in a service desk environment
- Experience with Microsoft Copilot
Additional Information :
Working conditions and benefits
- Full-time position 37.5 hours per week
- 100% on-site work at the Transat Tower (downtown Montreal)
- 3 weeks of vacation and 5 personal days
- Comprehensive group insurance including dental care
- Highly advantageous flight ticket privileges
Please note that the internal job title may differ from the title used in this posting.
Artificial intelligence tools are used to analyze applications whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.
Employment Equity
At Transat we foster an environment where inclusiveness respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women members of visible minorities ethnic minorities aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation please contact us in order to work together in meeting adequately your needs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Since their beginnings, they have surrounded themselves with the best in order to support thousands of companies in their digital transformation! If you are looking for new challenges and want to participate in a human adventure rich in projects, go is for you! ??
