Data Support Analyst

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Duties & Responsibilities

Monitor network system and application performance across on-premises and Azure IaaS environments using tools such as Dynatrace LogicMonitor Databricks and other integrated platforms
Analyze and interpret monitoring data by building dashboards reviewing trends querying logs and researching historical data to identify potential issues and proactively prevent outages.
Investigate alerts and anomalies conducting thorough root analysis to understand triggering behaviors and determine appropriate next steps.
Manage incidents and requests using ServiceNow or similar ticketing systems to assign track and resolve issues efficiently
Identify recurring problems and collaborate with cross-functional teams to implement automation self healing solutions and other improvements that enhance performance and reliability
Create and maintain documentation including Standard Operating Procedures
Operations Playbooks and Knowledge Base articles using consistent formatting and style
Troubleshoot complex technical issues involving advanced networking DNS DHCP SMTP web/application servers and Azure infrastructure and PaaS services
Develop advanced PowerShell scripts to support automation and operational improvements
Participate in root cause analysis for service interruptions and assist in recovery efforts as needed.

Skills Knowledge & Experience

2 years of hands-on systems engineering experience including work with Windows Linux and Azure Cloud environments
Strong analytical and critical thinking skills with the ability to diagnose and solve complex technical issues
Experience managing incidents in fast-paced or high-pressure environments
Proficiency with Dynatrace or comparable monitoring tools (required)
Experience with ServiceNow or similar ITSM platforms
PowerShell scripting experience or equivalent automation skills preferred
Deep troubleshooting expertise across network system infrastructure and application layers with an ability to look at the whole picture and create an understanding spanning from probable cause to end user impact
Excellent communication skills including the ability to translate technical information for nontechnical audiences and understand business impacts during incidents
Strong knowledge of application and infrastructure design principles methodologies and problem-solving approaches
Familiarity with ITIL 4 foundational practices

Job Duties & Responsibilities Monitor network system and application performance across on-premises and Azure IaaS environments using tools such as Dynatrace LogicMonitor Databricks and other integrated platforms Analyze and interpret monitoring data by building dashboards reviewing trends querying...

Job Duties & Responsibilities

Monitor network system and application performance across on-premises and Azure IaaS environments using tools such as Dynatrace LogicMonitor Databricks and other integrated platforms
Analyze and interpret monitoring data by building dashboards reviewing trends querying logs and researching historical data to identify potential issues and proactively prevent outages.
Investigate alerts and anomalies conducting thorough root analysis to understand triggering behaviors and determine appropriate next steps.
Manage incidents and requests using ServiceNow or similar ticketing systems to assign track and resolve issues efficiently
Identify recurring problems and collaborate with cross-functional teams to implement automation self healing solutions and other improvements that enhance performance and reliability
Create and maintain documentation including Standard Operating Procedures
Operations Playbooks and Knowledge Base articles using consistent formatting and style
Troubleshoot complex technical issues involving advanced networking DNS DHCP SMTP web/application servers and Azure infrastructure and PaaS services
Develop advanced PowerShell scripts to support automation and operational improvements
Participate in root cause analysis for service interruptions and assist in recovery efforts as needed.

Skills Knowledge & Experience

2 years of hands-on systems engineering experience including work with Windows Linux and Azure Cloud environments
Strong analytical and critical thinking skills with the ability to diagnose and solve complex technical issues
Experience managing incidents in fast-paced or high-pressure environments
Proficiency with Dynatrace or comparable monitoring tools (required)
Experience with ServiceNow or similar ITSM platforms
PowerShell scripting experience or equivalent automation skills preferred
Deep troubleshooting expertise across network system infrastructure and application layers with an ability to look at the whole picture and create an understanding spanning from probable cause to end user impact
Excellent communication skills including the ability to translate technical information for nontechnical audiences and understand business impacts during incidents
Strong knowledge of application and infrastructure design principles methodologies and problem-solving approaches
Familiarity with ITIL 4 foundational practices