Sr Manager Dialer Administration
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Job Location:
San Fernando - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Perform daily uploads downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns filter list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
Qualifications :
Our most successful candidates will have:
- Intermediate to advanced proficiency level with Microsoft Excel.
- Working knowledge on a dialer system (auto-dialer operation/concepts).
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data).
- Collections process experience will be good to have.
- Basic understanding of database-design principles data structures and optimizations.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment.
- Excellent verbal and written communication skills.
- Strong communication skills for client facing.
- Livevox dialer experience is an advantage.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
