Application Support Analyst

Riga - Latvia

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

JoinWandoo Financeas an Application Support Analyst

We are a fast growing global fintech powerhouse with HQ in Latvia and operations across Poland Spain Romania Peru and now also Lithuania. We deliver innovative financial solutions across borders combining tech-driven thinking with global reach.

Were a small but fast-moving support development team sitting at the intersection of technology and business. Youll be the third person on the team working closely with the team lead on a wide range of support tasks from investigating and fixing data issues to coordinating with internal stakeholders to get things resolved quickly and correctly.

This isnt a pure tech role and it isnt a pure ops role its both. If youre someone who can query a database make sense of what you find and then clearly explain the situation to a risk manager or sales rep youll thrive here.

How Youll Make an Impact

Investigating and resolving complex support tickets (2nd/3rd level) across the full stack
Analyzing data and fixing issues using SQL internal tools and scripts
Communicating with business teams sales risk operations to clarify requirements and coordinate fixes
Documenting solutions and contributing to team knowledge
Gradually taking on more ownership as you grow into the role

What You Bring to the Table

Data work here is unforgiving a wrong value in the wrong field can cause a real business problem. Youre the kind of person who double-checks before hitting confirm not after.
Solid SQL skills youre comfortable writing queries spotting anomalies and making data corrections
Some coding experience enough to read code understand whats happening write scripts / make small fixes
Clear confident communication you can talk to both technical and non-technical people without losing either of them
A methodical ownership-driven mindset you follow issues through to resolution rather than passing them along

Nice to have

Experience working in a support or operations role
Experience with Java or Groovy
Experience with observability tools (DataDog Elastic Graylog or similar)
Familiarity with ticketing systems (Jira or similar) and understanding basic ITIL concepts
Fintech or financial services background

Whats in It for You

A competitive monthly salary of 2500-3000 EUR gross depending on your experience
Hybrid life - 3 days in the office 2 days in your personal kingdom
A small high-impact team where your work is visible and your growth is real
Direct exposure to both the technical and business sides of building a fintech product
Workcation - enjoy up to 2 weeks per year working from anywhere
Annual bonus & salary review once a year - because progress matters
Learning & growth opportunities chose by you approved by us
Birthday off - your day your rules 5 paid blood donor days - superheroes deserve time off Health insurance after probation - extra coverage to keep you fully protected
Private gym on office premises - employee-only

Required Experience:

JoinWandoo Financeas an Application Support AnalystWe are a fast growing global fintech powerhouse with HQ in Latvia and operations across Poland Spain Romania Peru and now also Lithuania. We deliver innovative financial solutions across borders combining tech-driven thinking with global reach.Were...