Application Support Specialist

At Intrum you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

About the Role
Our applications are the external face of Intrum. Our client portals supports more than 700000 clients across our markets and our customer portal handles over 3 million logins annually a number that continues to grow. As we strategically shift towards self-service strengthening our support function is a critical step in improving service delivery and ensuring a seamless experience for our stakeholders.

You will play a key role in maintaining improving and shaping the future of our support processes. This is not just about following existing procedures - its about helping us design and develop new ways to monitor resolve and prevent issues.

What you will do

• Act as support engineer for incidents and service requests across multiple applications and systems
• Incident management; address and resolve incidents promptly ensuring minimal disruption in addition to keeping stakeholders aware about the status
• Work with monitoring and log collection tools to resolve and mitigate system errors (Zabbix Grafana Graylog Sentry updown)
• Perform configuration changes using control panels Git and other management interfaces.
• Perform data operations using SQL (e.g. cleansing restore)
• Escalate and forward tickets to relevant suppliers or internal teams when issues cannot be resolved at your level
• Collaborate with business teams to resolve issues independently and improve documentation for future efficiency
• Contribute to building new monitoring and alerting capabilitiesfor example when an error is discovered that isnt currently captured youll help design and implement the solution.

What we expect

• Experience in application/system administration
• Experience with JIRA Confluence and Service Now
• Ability to read and understand technical documentation
• Strong problem-solving skills and ability to identify root causes
• Ability to manage multiple tasks in a dynamic environment
• Curiosity and a willingness to constantly improve and learn
• Good written and verbal communication skills in English

Its a plus if you have

• Basic programming skills (Python Java) for automation and scripting
• Familiarity with monitoring tools (Grafana Prometheus Zabbix Graylog) and alerting systems
• Understanding of modern infrastructure in on-premises and/or Azure environments including networking server administration containerization and firewall management

Do you feel that you might be the right person Great! Apply now. Looking forward to hearing from you!