German-Speaking B2B Advertising Support & Optimization Expert
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking B2B Advertising Support & Optimization Expert Athens
ERF ID: 32584
Location: Athens Piraeus
Work Hours: 10:00 19:00 Monday to Friday
Training: 20 days startingInterview Deadline:
Why Join Us
Step into a career that blends expert-level customer support advertising strategy and optimization for one of the worlds leading digital advertising platforms. Youll work with a dynamic high-performing team in Athens enjoying not just a competitive salary but a career path that rewards expertise growth and results.
We offer relocation packages to make your move smooth and stress-free:
Full Package: Flight hotel stay real estate agency fee covered
Alternative Package: 250 relocation allowance real estate agency fee covered (ideal if traveling by car or arranging your own stay)
What Youll Earn
Gross Salary: 1300/month
Training Completion Bonus: 450 (one-time payment after second cycle of payments)
Productivity Bonus: Up to 350 (based on target achievement)
Transportation Bonus: Up to 100/month (proportional to on-site days after training)
Milestone Relocation Bonuses: 450 after 4 8 and 12 months of cooperation
Your Role
As a B2B Advertising Support & Optimization Expert you will empower advertisers to achieve outstanding results with Microsoft Ads. Youll handle a blend of inbound support proactive optimization and retention initiatives ensuring advertisers not only resolve issues but grow their campaigns efficiently.
Key Responsibilities:
Inbound Support (Break/Fix)
Troubleshoot and resolve technical issues with MS Ads account setup billing ad disapprovals conversion tracking and platform functionality.
Deliver clear confident guidance through step-by-step instructions.
Ensure professional outcome-driven customer interactions.
Proactive Optimization
Analyze advertiser campaigns to identify performance opportunities.
Recommend actionable data-driven improvements (keywords bidding tracking budgets audience solutions).
Educate clients on platform features including UET automated bidding audience targeting and conversion tracking.
Outbound Recovery & Retention
Reach out to advertisers with negative experiences and rebuild trust using empathy and structured problem-solving.
Provide actionable solutions and follow up to ensure satisfaction.
Cross-Platform Collaboration
Escalate complex issues to technical or product teams as needed.
Share recurring pain points to improve processes and platform experience.
What You Bring
Essential Skills & Experience:
Proven experience in Customer Support Account Management or Advertiser Success roles
Significantly advanced communication emotional intelligence problem-solving and persuasiveness
Strong understanding of MS Ads or other major PPC platforms (Google Ads etc.)
Ability to troubleshoot: UET/conversion tracking billing ad disapprovals ad delivery issues
Comfortable using MS Copilot
Strong analytical skills with the ability to interpret performance data and recommend solutions
Experience in building or optimizing paid search campaigns understanding bidding strategies keyword match types quality score and account structure best practices
Typing speed 25 wpm with 85% accuracy
Nice-to-Have Skills:
Prior experience specifically with MS Ads
Broader digital marketing exposure (analytics tracking audiences)
CRM experience (Dynamics Salesforce Zendesk)
Familiarity with data visualization tools or dashboards
Experience working in a support organization with SLAs/KPIs
Advanced usage of MS Office Suite
Hiring Path
Application Review
Online Test
HR Interview
Client Interview
Important Onboarding Note: All candidates will undergo a background reference check.
Why This Role Stands Out
Launch your international career in a sunny vibrant city with a strong expat community
Competitive salary with multiple bonus streams and relocation incentives
Work on a high-impact role helping B2B advertisers succeed on a global platform
Comprehensive training and ongoing development in digital advertising
If youre a German-speaking professional ready to combine customer success advertising expertise and optimization skills in an exciting international environment we want to hear from you!
