Senior Project Manager Service Delivery
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Job Summary
- Permanent career opportunity
- Location: Sydney (Hybrid Working Model)
- Inclusive innovative and futurefocused team culture.
Are you ready to shine
If youre a seasoned Senior PM whos at your best when delivery meets operations service design/transition control uplift operational readiness SLAs and vendor performance this one is built for you.
Were delivering a new service platform / production support capability and need a handson ITSMcredible Senior PM to drive delivery endtoend and ensure it lands safely into businessasusual across a complex enterprise environment.
What youll deliver (where ITSM credibility matters)
- Lead delivery of a major service platform / production support capability including financials scope milestones risk & issues and executiveready status reporting.
- Drive operational readiness so the solution is stable supportable and sustainably embedded into BAU (not delivered then dropped).
- Own the service management outcomes across I&O units / towers ensuring processes and controls exist for continuity availability capacity service level and risk management (and that reporting works in practice).
- Manage Operational requirements to operationalise the new Production Support Platform and ensure risk controls are delivered across the platform.
- Partner with Engineering and Architecture to align operating procedures to ITIL and COBIT and establish standard enterprise ways of working.
- Lead vendor/partner delivery and ensure performance against agreed service standards and SLAs/OLAs.
- Build the measurement story: deliver reporting on events/process performance and track against agreed metrics.
The scale (were aiming at proven been here before)
Were looking for deep lived commercial Senior PM experience across complex technology programs with characteristics like:
- Indicative cost up to $60m duration up to 18 months teams up to 30 resources.
- High impact / high risk delivery in a large complex organisation including diverse stakeholder expectations across business divisions and some reliance on external partners.
What will make you stand out and be an ideal fit for the role
- A minimum of 7 years in technology transformation delivery with 5 years at Senior PM level - and gained in large/complex environments; with financial services domain experience is strongly valued.
- Strong practical command of Service Management / ITSM you can translate ITIL concepts into operating procedures controls reporting and daytoday execution.
- Proven ability to uplift consistency via bestpractice processes procedures and tools and to drive efficiency and quality outcomes.
- Comfortable operating across Project and Service governance (risk controls metrics service levels vendor compliance).
- Desirable: ITIL v3 change management experience relevant tertiary qualifications / recognised certifications.
- Exceptional commercial acumen and equally exceptional internal and external stakeholder expertise.
Test the waters today!
To get started simply click on the APPLY or APPLY NOW button and submit your CV and cover letter.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
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Required Experience:
Senior IC
Key Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
