Czech E-Commerce Customer Agent in Lisbon
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Build Your Career in E-Commerce Customer Agent!
Do you enjoy assisting customers resolving issues and ensuring smooth online shopping experiences Join our team as a Customer Specialist and play a key role in supporting customers throughout their journey while delivering excellent service.
Role Overview
As an E-Commerce Customer Agent you will support customers with questions related to online purchases products payments deliveries and returns. Your role will be essential in creating a seamless and satisfying shopping experience while maintaining high service standards.
Key Responsibilities
- Customer Support: Assist customers via phone chat or email with inquiries about orders products payments shipping and returns
- Order Assistance: Guide customers through the purchasing process including order placement tracking and post-purchase support
- Problem Solving: Handle customer concerns efficiently with a professional and positive approach
- Product Information: Provide accurate details about product features availability and ongoing promotions
- Case Handling: Escalate complex cases when needed and ensure proper follow-up until resolution
- Customer Experience: Deliver friendly and empathetic service to build trust and customer loyalty
- Process Compliance: Adhere to company policies and service standards to ensure consistent high-quality support
Qualifications
- Language Skills: Proficiency in Czech (C1/C2) and English (B2)
- Experience: 0-1 year of experience in content moderation or a related analytical role
- Skills: Strong communication analytical mindset and client-support ability
- Eligibility: EU citizenship or valid Portuguese residency
Why Join Us
Performance Bonuses: Your results matter and theyre rewarded
- Transportation Allowance: We support your daily commute so getting to work is easier
- Meal Allowance: Daily meal support to keep you energized
- Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
- Onsite in Lisbon: Work in one of Europes most vibrant capitals in a collaborative environment where you can grow your skills fast
If youre looking for a role where your digital marketing experience makes a real impact and where you can build your career in Lisbon this is for you.
