IT Team Lead
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Job Location:
Angeles - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (Clark Pampanga)
Work Schedule: Flexible with mid or night shift schedule
Role Overview
The IT Technology Analyst Team Lead is a critical frontline leadership role overseeing end-to-end IT service delivery infrastructure reliability and team execution. It combines technical expertise and people leadership to ensure stable IT operations strong customer experience and compliance with companys standards across network infrastructure and service management.
The role supports BAU operations transitions continuous improvement and develops a high-performing customer-centric IT team.
Qualifications & Experience:
Education & Experience
- Bachelors degree in Computer Science Information Technology Engineering or related field
- 4 years general IT background but preferrably with hands on networking experience
- 2 to 3 years leadership experience. Team Lead or Sr. Team Lead experience in CV required.
- Prior experience leading teams or acting as a shift / module lead is strongly preferred
Technical & Professional Skills
- Strong understanding of IT infrastructure including:
- LAN / WAN networks
- Telecommunications & VOICE
- Servers systems and cloud fundamentals
- Proven experience in:
- Incident Problem and Change Management
- Managing and troubleshooting LAN & WAN environments
- Hands on expertise with Cisco switches routers and firewalls
- Strong troubleshooting skills across enterprise IT environments
- Preferred with Cisco Certification (CCNA or CCNP even if expired)
Leadership & Behavioral Skills
- Demonstrated ownership mindset and ability to lead under pressure
- Strong communication and stakeholder management skills
- Customer centric approach with the ability to work across global IT and business teams
- Comfortable working in shifting schedules and high availability environments
Key Responsibilities:
Service Delivery & Operations
- Lead L2 service delivery for Network Security VOICE Server and Systems teams ensuring timely incident resolution per SLAs and OLAs; act as escalation point for critical issues.
Incident Problem & Change Management
- Drive incident resolution RCA and preventive actions; enforce Problem Management to reduce repeats.
- Manage Change & Release activities including CMDB updates FSC and risk assessments.
Availability Continuity & Resilience
- Ensure IT service availability via backup validation redundancy checks capacity monitoring and participation in BCMS and DR drills.
Service Transition & Improvement
- Support service transitions migrations and upgrades; identify service gaps and implement improvements; collaborate with service owners to enhance stability and performance.
Vendor & Supplier Management
- Coordinate with vendors for escalations and resolutions; monitor and provide feedback on vendor performance.
Security Compliance & Quality
- Implement corrective actions on security alerts; ensure compliance with IT policies asset management audits and address audit findings.
IT Asset & Configuration Management
- Manage IT assets lifecycle with asset teams; maintain accurate records and compliance with governance processes.
People Knowledge & Capability Development
- Provide guidance and coaching; promote training and certifications; contribute to knowledge management via SOPs FAQs and documentation.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
