Team Manager, Content Operations

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Team Manager Content Operations

Position Overview:

This role is responsible for leading the day-to-day operations of the team including work direction performance management resource planning and ensuring quality productivity and service targets are consistently achieved. The position also drives process improvement develops and retains talent and partners with cross-functional leaders to enhance operational effectiveness and support organizational goals.

About the Role

In this opportunity as a Team Manager Content Operations you will support:

Responsible for the day-to-day administration of the teams including overall team direction performance work migrations and assignments.
Provides functional operational or product expertise to department.
Provides comprehensive reports on performance productivity quality timeliness capacity and utilization.
Plans and directs work activities to meet product targets and customer specifications. Oversees the quality and timeline metrics of all content sets within the team.
Drives and seamlessly implements improvement initiatives and projects; and recommend process enhancements.
Participates in performance management process including compensation planning of direct reports or assigned area; provides input on promotional decisions.
Identifies and develops talent within organization by coaching motivating and providing development plans and growth opportunities.
Participates in hiring talent review and career development of direct reports or assigned area.
Implement and action strategies to limit attrition with focus on retention of critical and high performing employees.
Demonstrates leadership quality by constructively influencing and channeling others to work towards a common goal.
Participates in initiatives/efforts at an org level recommending changes to improve key performance metrics.
Improves motivation and continuous development of the core competencies of team members resulting in better employee satisfaction and retention.
Lead/ co-lead org-wide efforts that extend beyond assigned area or location. Partner with other people managers and leaders to improve operational effectiveness.

About You

Youre a fit for the role of Team Manager Content Operations if your background includes:

Proven experience inteam leadership and people management including workload planning performance oversight coaching and day-to-day team administration.
Strong ability toanalyze operational metricsand generate reports on productivity quality timeliness capacity and utilization to drive business decisions.
Demonstrated success inprocess improvement and project implementation with the ability to recommend and execute initiatives that enhance operational efficiency and service quality.
Experience intalent management including hiring performance management employee development succession planning and retention strategies for high-performing teams.
Excellentleadership collaboration and stakeholder management skills with the ability to influence cross-functional teams and lead organization-wide initiatives toward common goals.

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Whats in it For You

Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on .

Required Experience:

Manager

Team Manager Content OperationsPosition Overview:This role is responsible for leading the day-to-day operations of the team including work direction performance management resource planning and ensuring quality productivity and service targets are consistently achieved. The position also drives proc...