Technical Writer KVM & Control Room Products
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Purpose of the Job
The Technical Writer is responsible for creating managing and continuously improving technical documentation for Black Boxs product portfolio with a strong focus on KVM AV and IoT solutions that enable our Control Room & Command Center strategy. This role works closely with Product Management R&D and cross-functional teams to ensure documentation is accurate user-friendly and aligned with product lifecycles and customer needs. The writer will also leverage AI-driven tools and processes to enhance efficiency consistency and scalability of content development.
Primary Roles & Responsibilities
- Produce and maintain technical documentation including Technical Data Sheets Application Notes Product Specification Sheets Reference Manuals Training Documentation How-To Guides and Technical Web Content for internal and external audiences.
- Collaborate with Product Management and R&D teams to ensure documentation accurately reflects product features functionality and updates across the KVM AV and IoT product portfolio.
- Apply AI-based content development and editing tools to improve authoring translation content reuse and version control.
- Translate complex technical ideas into clear concise and engaging content for diverse audiences (administrators system integrators developers non-technical users).
- Study internal processes drawings specifications mockups and product samples to create precise and usable procedures.
- Analyze existing and potential content to maintain continuity in voice style and technical accuracy across all documentation.
- Manage updates and revisions across channels (web print partner portals) and ensure accuracy across all systems.
- Support the development of control room strategy content highlighting how Black Box solutions integrate and provide value.
- Anticipate documentation challenges and propose proactive solutions to ensure high-quality deliverables within project timelines.
Skills Knowledge Abilities
- Exceptional writing editing and communication skills with strong attention to detail.
- Strong technical aptitude and ability to explain complex concepts to both technical and non-technical audiences.
- Proficiency with AI-powered content creation/editing tools and openness to adopting emerging technologies in documentation.
- Effective collaboration skills with Product Management Engineering and R&D teams.
- Ability to quickly learn new technologies product specifications and business processes.
- Strong organizational and project management skills; capable of balancing multiple priorities.
- Ability to mentor and share best practices across the business.
- Strong presentation skills with the ability to communicate documentation strategy to leadership and stakeholders.
Education/Experience Requirements
- Bachelors Degree in English Journalism Communications Technical Writing or related field (or equivalent work experience).
- Technical/Engineering education is preferred.
- 3 years of technical writing experience preferably in high-tech product manufacturing or related industries.
- Experience working with documentation management systems AI-driven authoring tools MS Office and Adobe Creative Suite.
- Familiarity with KVM AV IoT or related Control Room technology domains preferred.
Key Skills
About Company
Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe.
