AMZL Process Excellence SME, ACES
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The AU Process Excellence team covers the closure of OP2 BM and Over/Above initiative gaps for the entire country across all miles (FM MM and LM). This role focuses specifically on the Last Mile section of this journey however cross pollination opportunities will occur across miles naturally within the team.
The team are seeking an experienced AMZL SME to support the formation of Standards Best Practices Continuous Improvement Initiatives and Recovery Actions for the field team to be set up for success.
This role will be centrally based with some travel (up to 25%) estimated.
Key job responsibilities
Partner directly with ACES Field Operations and support teams to provide subject matter expertise and strategic execution support
Lead root cause analysis initiatives to identify and eliminate operational barriers
Create new projects processes and continuous improvement initiatives across the network
Remove operational barriers and deliver immediate results through hands-on problem-solving
Continuously align and communicate the priorities of the AU Operational Excelelnce ACES team to meet the needs of internal customers
Synthesize and analyze data to suggest improvements for both training and operational improvements
Utilize customer feedback to provide relevant content and programmatic feedback to the appropriate teams
- 3 years of program or project management experience
- Experience using data and metrics to drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 3 years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of SQL at the intermediate level
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The team are seeking an experienced AMZL SME to support the formation of Standards Best Practices Continuous Improvement Initiatives and Recovery Actions for the field team to be set up for success.
This role will be centrally based with some travel (up to 25%) estimated.
Key job responsibilities
Partner directly with ACES Field Operations and support teams to provide subject matter expertise and strategic execution support
Lead root cause analysis initiatives to identify and eliminate operational barriers
Create new projects processes and continuous improvement initiatives across the network
Remove operational barriers and deliver immediate results through hands-on problem-solving
Continuously align and communicate the priorities of the AU Operational Excelelnce ACES team to meet the needs of internal customers
Synthesize and analyze data to suggest improvements for both training and operational improvements
Utilize customer feedback to provide relevant content and programmatic feedback to the appropriate teams
- 3 years of program or project management experience
- Experience using data and metrics to drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 3 years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of SQL at the intermediate level
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
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