Operations Support Specialist Process & Change
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Operations Support Specialist - Process & Change will work with the Operations Managers to ensure our processes are well-documented our teams are equipped for change and our improvements are measurable. We are looking for someone who is hands-on analytical and passionate about making things work better. This role is central to Lumis ability to scale effectively. As we grow maintaining operational clarity and driving continuous improvement becomes critical.
The Role
- Map document and maintain end-to-end operational processes ensuring teams have a clear source of truth for how things work
- Keep process documentation accurate current and accessible across all operational teams
- Create training materials user guides SOPs and onboarding content that help teams adopt new processes and ways of working
- Ensure documentation is practical easy to follow and kept up to date as processes evolve
- Track and manage success metrics for operational changes and process improvements
- Document findings assess impact and present clear recommendations to the Operations Managers
Qualifications :
This Person Is Someone With
- Experience in process mapping and process documentation
- A track record of creating training materials user guides and SOPs that are clear and practical
- Strong analytical skills and comfortable understanding data to track outcomes & identify further opportunities
- Proven ability to collaborate across teams and manage stakeholders at all levels
- Excellent communication skills with the ability to translate complex processes into simple clear documentation
- Experience in fintech lending or financial services is highly favourable
- Experience investigating and documenting change requirements
Additional Information :
Perks & Benefits
Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots
Work Life: Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space
Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games rooftop BBQs
Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions
Community Support: Paid volunteer leave diversity celebrations company volunteer days
Career & Growth: Rapid advancement opportunities higher education sponsorship hackathons
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
WHO IS LUMI?We’re a leading Fintech small business lender fuelling growth by making finance more accessible.We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, ... View more
