Technical Support Engineer
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Technical Support Engineer
Location:Fully Remote - D.C. Metro Area
Employment Type:Full-Time
Job Summary
TheTechnical Support Engineerwillbe requiredto handle internal and external customer interactions via email phone online and/or messaging applications in support of Zscalers FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales Pre-Sales Support and Finance for new Support requests as well as working directly with Zscaler Engineering. The Engineer should bedetail-orientedprocess-drivenand proactive in responding to and handling different queries.
Key Responsibilities
Ability to adhere to FedRAMP compliance requirements/assigned tasks
Engage with multiple teams and act as POC for Federal Provisioning needs
All support personnel will pass the following courses and achieve the following certifications within the first90 daysof hire:
Zscaler for Users Essentials (Certification)
Zscaler for Users Advanced (Certification)
Other As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availabilityofferingtechnology changes)
Answering product related queries through Clients Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).
Document all Customer communication in Clients Case application
Escalate cases to the next Skill Levelin a timely manner
Constantly work on upgrading tech and product skills.
Qualifications
Required:
5 Years of Product Support experience troubleshooting basic product/network issues
Must be a U.S. Citizen
Desired:
Associates degree in information technology or related field or equivalent industry certifications
Additional Benefits
Performance Bonuses and annual salary reviews
Healthdentaland visioninsurance
Short Term Disability Long Term Disability and Life Insurance
401(k) plan with company match
Opportunities for professional growth and development
A collaborative and inclusive work environment
ATG is an Equal Opportunity/Affirmative Action qualified applicants will receive consideration for employment without regard to race religion creed color national origin ancestry sex (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age medical condition marital or domestic partner status sexual orientation gender gender identity gender expression and transgender status mental disability or physical disability genetic information military or veteran status citizenship low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Required Experience:
IC
About Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems th ... View more
