Account Coordinator
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Job Location:
Warrington - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Account Coordinator
Location: Warrington
Hours: Full-Time 37.5 hours per week
Contract Type: Fixed Term for 6 months with a possibility of extension
Salary: Up to 29000 (DoE)
Start Your Career with HSL Compliance
Reporting directly to the Operations Support Manager the Account Coordinator will support the Area Management Team in overseeing day-to-day operations. This role includes managing staff activities and optimizing both financial and operational performance. The Account Coordinator will collaborate with the Area Management Team to ensure regional objectives are met contributing directly to business success.
Additionally the Account Coordinator will liaise with customers to ensure HSL Compliances work processes align with their needs and expectations maintaining clear communication high customer satisfaction and prompt resolution of concerns. This role is key to ensuring smooth operations and exceptional service delivery across all projects and accounts.
What Youll Do
Create and maintain contract files ensuring all relevant information is included and orders are entered into the contract register.
Generate contract correspondence and create service directors to manage the service programme.
Perform invoicing on Sage ensuring entries are accurately recorded in the contract register against the relevant order.
Update contract registers with completed works from Parts Usage for work in progress by the end of each Tuesday.
Provide updates to programmes and offer support to the Account Manager on operational tasks.
Act as a liaison between departments to meet the needs of engineers and clients.
Handle incoming calls and enquiries from customers and engineers responding promptly and efficiently.
Raise calls to engineers for additional work requirements as needed.
Provide general administrative support assisting managers with account-related tasks.
Maintain the quality management system and provide necessary information to the central services team.
Log and manage customer site and supplier enquiries/complaints ensuring they are assigned to the right person for resolution.
Ensure a safe working environment maintain office supplies and use equipment efficiently while considering environmental impact.
What Were Looking For
You will be approachable friendly and always ready to support both clients and internal teams with any queries or needs. Building strong relationships and offering excellent customer service will be at the heart of everything you do.
You have a great attention to detail and the ability to stay organized even when juggling multiple tasks and deadlines. Youll manage projects efficiently keeping everything on track while looking for new ways to streamline processes and improve efficiency for the team.
As part of the team youll be an essential piece of the puzzle. Youll work collaboratively with account managers creative teams and other departments ensuring everything runs smoothly. Your teamwork and communication skills will help us deliver the best results for clients while ensuring internal processes are seamless.
You thrive in dynamic environments and can easily take on new responsibilities. Whether youre coordinating a new project managing client expectations or stepping in to resolve an issue youre quick to adapt and tackle new challenges head-on.
Comfortable with tools like Excel Outlook and project management software youll use your technical skills to stay organised and help the team stay on track. Youll also be keen to learn new systems to continuously improve your workflow and team collaboration.
Youre always thinking ahead and finding solutions before challenges arise. Your proactive approach will help keep projects on schedule and ensure client satisfaction. When an issue comes up youre quick to find practical solutions and keep everyone on track.
Why Work for HSL
Full training and clear career development pathways
Opportunities to gain industry-recognised qualifications
Paid overtime (including travel time from leaving home)
22 days annual leave bank holidays
Option to take 3 additional unpaid leave days
Company pension scheme & sick pay scheme
Free eye test every 2 years
Access to Kinhub (wellbeing & financial support)
Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UKs leading compliance specialists helping organisations keep people safe. We work with local authorities housing associations and businesses across the country providing water safety fire safety and other essential compliance services.
Our people are at the heart of what we do. We support our employees to grow succeed and enjoy a secure future with us.
Ready to Apply
If youre reliable motivated and looking for a role with variety stability and progression wed love to hear from you.
Apply online today with your latest CV.
