Referrals Coordinator
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are on the lookout for a proactive team player to join our business development team supporting the Business Development Managers and working with and reporting to the Placements Director to achieve successful outcomes. This role is remote with regular visits to Esland Services and Support Centre in Belper working 9am - 5pm Monday to Friday.
Key Responsibilities
Support the Referrals Manager in all aspects of the referral management for Esland
Supporting with all incoming referrals (via email phone and online portals)
Work with the Business Development Managers to understand the unique individual requirements of all Esland services so that you have a thorough understanding of appropriate referrals for their services
Triage referrals in line with the above to and provide feedback to the LAs where referrals are deemed inappropriate
Track inappropriate and appropriate referrals and offers on our CRM system Gold-Vision
Ensure all new placements are entered accurately and in full onto Gold-Vision at the point of placement
Support all services to obtain any paperwork required for them to make appropriate placement decisions
Be target driven
Work with the wider Business Development team to identify new contacts and opportunities within the LAs
Contribute to the delivery and referral processes of the BD team
Manage LA and internal enquiries and be the first point of call for Esland
Maintain links with Local Authorities Commissioning Officers and Placement teams to create a positive working relationship
Manage the LA contact database on our CRM system
Oversee the IPAs (individual placement agreements) for the organization and maintain a spreadsheet of all IPAs
You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first
Attend Team Meetings
Attend relevant training or external events
Be part of a team and have fun
Overtime after training and development potentially lead on all referral management for schools across Esland
Skills Knowledge and Expertise
You are a team player with a positive approach to all tasks and communication
You can be tenacious and are confidentially able to challenge
You are IT able excel word database use of a computer and systems
Competent communicator and excellent verbal and written skills
You can successfully manage situations demonstrating the ability to turn challenges into successes
You are professional and approachable to all levels of staff and management
Have excellent customer service skills
You can hit deadlines and manage different levels of workload
You are emotionally resilient and able to deal with some sensitive information confidentially about the children we support
You will role model the Esland values and work well with the team
Experience in the role would be advantageous but not essential as full training will be provided
Benefits
- A competitive salary of up to 31500 per annum (depending on experience).
- 26 days annual leave plus bank holidays
- Enrolment into Esland pension scheme
- Fantastic opportunities for career development
- Cycle to work scheme
- Access to the Green Car Scheme
- Access to our confidential Employee Assistance Programme and Online GP service 365 days a year
- A 500 bonus via our Refer a Friend scheme
- Relaxed dress code
- Access to big-brand deals and discounts via our employee benefits scheme E-Together
- A day off for your birthday (in addition to your holiday entitlement)
- Access to a holiday home based in the Peak District where you can stay for free on the company!
- The opportunity to make a real difference to a childs life!
Required Experience:
IC
Key Skills
About Company
With over 35 years of residential childcare experience, the Esland group now has more than 65 residential children’s and assessment homes, and five schools, that are spread across the Kent, Hertfordshire, Yorkshire, Derbyshire, Lincolnshire, Shropshire, Staffordshire, Wiltshire, Bedfo ... View more
