Program Manager PMO
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Program Manager has ultimate accountability for the successful delivery of assigned programs & projects where success is defined as on schedule on budget within the approved scope with a high degree of quality and a satisfied client. The Program Manager serves as the main point of contact with the client and provides overall leadership across Black Boxs multiple organizations to successfully deliver to our this role the Program Manager is responsible for revenue forecasting client profitability cost quality and schedule management. An expert level understanding of project fundamentals such as project financial management client and subcontractor invoicing status reporting work plan management scope management issue & risk management and communication management is essential. Client relationship development business development and/or account management responsibilities are expected within this role; therefore having a consultative approach to the client is required. The Program Manager typically is an active participant in program steering committees representing Black Box. The Program Manager also may provide leadership and support to other Project Managers assigned to the client and/or working within the assigned program. Additionally the Program Manager is responsible for mentoring Project Coordinators Project Managers and Senior Project Managers on PM fundamentals and tools.
The Program Manager typically will have a strong project and program management background will have a minimum of 10 years of project management experience and will have managed a minimum of 3 projects with a revenue value of $2M each. Projects or Programs assigned to the Program Manager will tend to be large and complex with a higher degree of risk.
Primary Roles & Responsibilities:
1. Executes Black Box PMO standards processes and methodologies in a consistent manner for project and program planning and execution activities including pre-sales support and client relationship management as well as project management fundamentals including initiating planning estimating resourcing scheduling and budgeting.
2. Partners with account management team to identify client needs and develops solution options and services to meet those needs.
3. Leads multiple project managers supporting various projects with the client. Develops overall roadmap for the various projects that will be needed to meet the clients requirements.
4. Leads project management team in preparing program and project plans in partnership with all participating organizations and negotiates agreement with the customer including identification of work and organizational breakdown structures requirements creation and management cost and material estimates milestone payment schedule and risk and communication management plans.
5. Coordinates the set up of overall project governance (e.g. project org charts; roles & responsibilities RACI charts communication / stakeholder management) required for each assigned program(s).
6. Manages execution of program:
a. Acts as primary customer contact for program. Clearly articulates design installation and operational concepts and solutions to customers and technicians.
b. Conducts recurring customer reviews addressing scope schedules issues actions risks and customer expectations across the program.
c. Works with Procurement to ensure material is delivered on time.
d. Develops SOW and negotiates price with installer (if applicable).
e. Manages installation.
f. Transitions project to Day 2 support team after project completion.
7. Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope schedule cost profit and budget; project reporting and quality review and assurance.
8. Issues and communicates program status to leadership steering committee and other stakeholders as appropriate.
9. Manages revenue forecasting and tracking for assigned projects.
10. Develops new business or expands the product line with the client as applicable.
11. Reviews SOWs and pricing tools during pre-sales.
12. Assists in proposal development and contract and subcontract negotiations with the sales and legal teams.
13. Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements Statements of Work Software Licensing Agreements and post-installation support and maintenance.
14. Promotes continuous growth of project and program management practices within the PMO and organization to achieve client and organizational objectives.
15. Achieves performance targets established by leadership for applicable Key Performance Indicators.
16. Performs other duties as assigned.
Skills & Abilities:
- Strong program & project management experience and skillset is a must.
Strong client relationship and project team management skills.
Ability to work in a team environment and motivate others.
Ability to influence and manage change effectively.
Ability to meet project timelines and budgets.
Exceptional written communication skills.
Proficiency in MS Office (Word Excel and PowerPoint) Outlook SharePoint MS Project PPM tools ERP workforce management and cloud based technology systems.
Self-motivated with a strong ability to plan/organize workloads.
Qualifications:
Required Education Level:
Bachelors Degree or equivalent relevant experience. Masters Degree desired.
Area of Study / Degree:
MBA Project Management Engineering IT or business is desired
Certifications (Required or Preferred)
PMP required PgMP desired
Minimum Total Work Experience
15 years minimum work experience
Minimum Specialized Work Experience
10 years of project management experience and 1 year of program management experience. Project/Program managed at least 3 projects or programs of at least $3M each.
Supervisory Responsibility
Will be responsible to lead and manage matrixed project team
Required Experience:
Manager
Key Skills
About Company
Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe.
