Associate Account Manager

Kitt designs and operates workspace for the worlds most vibrant brands. From managing the design and build to creating an elevated ongoing experience we create spaces that are worth leaving home for.

The Role

The Junior Account Manager will drive an excellent client experience by taking ownership of a portfolio of small clients and supporting the wider function across the entire portfolio.

You will be:

• Managing a portfolio of clients and owning client touch points
• Supporting the team in holding total annual churn target through proactive relationship management early identification of at-risk clients and timely escalation
• Driving for additional revenue and account growth for your portfolio through additional services and office projects
• Overseeing and advocating for your clients at every level of the business
• Kitt Clarity Contributing to the teams 95% Clarity target ensuring clients are consistently kept informed on their requests
• Supporting the wider Account team on larger accounts

About you

Youre a people-person with a passion for delivering great service and building strong lasting relationships. With previous experience in customer service account management or sales youve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs.

Youre naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results. Youre self-motivated goal-oriented and thrive on hitting (and exceeding) targets. Staying organised comes easily to you even when juggling multiple priorities in a fast-paced environment.

Youre excited by the opportunity to learn and grow and you bring a positive problem-solving attitude to every challenge. Most importantly youre passionate about helping clients succeed and committed to being a trusted partner in their journey.

Why Kitt

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks company culture has been thrown into the spotlight. But the problem is too many companies are showing up to work in bland cookie-cutter offices. Were leading this change.

Real company culture can only be built in-person in the real world and for it to be authentic it needs its very own personalised space. Thats why we create offices as unique as the brands and the people who work there. Were long-term culture partners to our clients long after theyve signed the lease and chosen the paint colours.

Interview Process

1. Video screening
2. 1st round interview led by a member of the Account Management team
3. Final interview with Account Director and Founder
   

Well Kitt you out

• Generous stock option scheme (ask us what this means if youre not sure)
• Starting salary of 36500 - 46000
• 28 days holidays a year plus Bank Holidays
• Parental leave: up to 12 weeks paid parental leave for the primary caregiver
• Pregnancy loss support leave
• Regular socials. We love a good party.
• Octopus MoneyCoach
• Workplace Nursery Benefit
• Cycle to Work scheme
• Season Ticket Loans
• WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing
  
  

We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity we prioritise creating an inclusive environment where individuals backgrounds or origins are irrelevant. For more information please contact

We believe in the transformative power of collaboration and diverse perspectives driving extraordinary results with a positive impact. Our equitable interview process and diverse hiring teams create an inclusive environment where individuals backgrounds are irrelevant. For more information please contact

Required Experience:

Manager