Lead to Cash Global Process Owner

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies in-depth regulatory know-how manufacturing and process development help our customers to safeguard nutrition health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition Home & Personal Care Professional Hygiene Paints & Coatings and Wood Protection.

With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.

As a Lead to Cash Global Process Owner you play a pivotal role in shaping how Arxada delivers a seamless customercentric experience across the entire customer lifecycle. Reporting to the Head of GBS you act as the bridge between business strategy and system executionowning global process design driving adoption and ensuring our CRM platform and surrounding digital ecosystem enable business success.

This is a highly visible enterprisewide role where you collaborate closely with Commercial Customer Service Finance Supply Chain and IT leaders. You will standardize and optimize endtoend LeadtoCash processes globally while enabling controlled regional flexibility. If you are energized by complexity thrive in crossfunctional environments and enjoy turning strategy into scalable execution this role offers the opportunity to make a meaningful global impact at Arxada.

Essential Job Functions

• Own the global endtoend LeadtoCash process landscape including LeadtoOpportunity OpportunitytoOrder Price & Quote Management Customer Service and PostSales activities
• Define and govern global standards policies and KPIs while enabling controlled regional variations
• Design customer experience strategy into scalable efficient and customerfocused processes identifying gaps inefficiencies and automation opportunities
• Partner closely with IT and business stakeholders to define business requirements and shape CRM CPQ and ERP roadmaps supporting solution design testing and deployment
• Drive change management and user adoption through effective governance training concepts and clear communication
• Define track and leverage global performance metrics to guide continuous improvement and datadriven decisionmaking

Qualifications & Experience

• Bachelors degree in business or a related field; masters degree preferred
• 10 years of experience in CRM commercial operations or business process management in a global environment ideally within a global operating chemical company
• Proven experience owning or leading endtoend processes across Sales Pricing Customer Service and/or Finance
• Strong understanding of CRM and CPQ platforms and commercial process flows including lead management opportunity management pricing approvals and case management
• Experience within the chemical life sciences or processdriven manufacturing industry is a strong advantage particularly in navigating regulated environments complex product portfolios and global operating models
• Demonstrated success in global process standardization change leadership and stakeholder management across multicultural crossfunctional teams
• Datadriven mindset with strong communication facilitation and project management capabilities

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.

Nutrition Care & Environmental (NCE) meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a qualified individual with disability protected veteran status or any other characteristic protected by law.