Technical Parts Support Specialist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Sandvik Mining
Technical Parts Support Specialist Brisbane QLD & Perth WA
About the opportunity
We have an exciting opportunity for 2x Technical Parts Support Specialist to join our Parts & Service team in Brisbane and this fastpaced and technically focused role you will be the central point for urgent parts interpretation providing rapid accurate and reliable support to internal stakeholders.
Your day will involve diagnosing parts requirements using internal systems and online schematics validating critical information and supporting our Sales Representatives and Customer Support Centre to minimise machine downtime. You will collaborate closely with Product Support teams global suppliers and internal stakeholders to deliver fast practical solutions that keep our customers operations running smoothly.
This position is ideal for someone with strong technical acumen exceptional attention to detail and a passion for problemsolving in a highimpact environment.
Main Responsibilities:
Provide rapid-response technical parts interpretation using digital systems and machine schematics.
Identify validate and confirm correct parts requirements to support internal teams.
Gather and prioritise critical information to effectively triage incoming requests.
Collaborate with Product Support Representatives to identify alternative parts or interim solutions.
Communicate updates impacts and changes regarding parts availability clearly and promptly.
Assist Sales Areas with escalations by providing reliable technical guidance.
Respond to internal and external sales enquiries via phone email and CRM systems.
Maintain accurate records of enquiries part numbers and solution outcomes.
Contribute to continuous improvement initiatives across workflows and systems.
About you
To be successful in this role you will have:
Minimum two years experience working with technical systems supported by a trade qualification or equivalent handson experience.
Familiarity with parts cataloguing interpretation systems or mechanical schematics.
High level of computer proficiency including confidence navigating multiple systems.
Experience using Microsoft Office (Outlook Word Excel PowerPoint).
Strong customer service mindset with the ability to communicate clearly and professionally.
Excellent verbal and written communication skills particularly when conveying technical details.
Ability to work collaboratively as part of a diverse and supportive team.
Agencies need not apply.
To be eligible for this role you must have the right to live and work in Australia. As part of the recruitment process you may be required to complete a preemployment medical.
What we offer
Attractive remuneration including industry-aligned superannuation.
Comprehensive Employee Benefits Program including salary sacrifice options and Length of Service Recognition.
Employee Referral Program earning up to $5000 per successful referral.
Company-wide bonus scheme recognising your contribution and dedication.
Company-funded paid parental leave including continued superannuation payments.
Extensive training and development opportunities including internal programs and support for external study.
Sandvik Wellness Program supporting physical and mental wellbeing.
Career development pathways with access to global networks and learning resources.
Sandvik is proud to be a WORK180 Endorsed Employer for Women and has been recognised for its commitment to employee wellbeing diversity and inclusion. We welcome applications from all backgrounds including women and Aboriginal and Torres Strait Islander people.
Who we are
Sandvik is a global leading Original Equipment Manufacturer delivering equipment tools parts services and digital solutions across mining mineral processing infrastructure and manufacturing industries. With over 41000 employees in more than 150 countries we are committed to advancing the world through engineering innovation sustainability and strong community engagement.
How to apply
Click Quick Apply on SEEK or visit our careers page:
more information about this role please contact:
Ivy Chau Talent Acquisition Specialist
Required Experience:
IC
