Product Manager- Personalization
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Product Manager--Personalization.
Location: Phoenix AZ
Onsite role
Role Summary
We are seeking a Product Manager Personalization to drive the strategy development and execution of personalization capabilities across Travel & Lifestyle Services (TLS) Web and Mobile platforms. This role will focus on building scalable data-driven experiences that enhance customer engagement conversion and overall travel experience through intelligent recommendations and tailored content.
The ideal candidate brings a strong blend of product thinking technical depth and storytelling with experience in personalization machine learning-driven products and customer-centric digital experiences.
Key Responsibilities
- Product Strategy & Roadmap
- Define and execute the roadmap for personalization capabilities across web mobile and marketing channels
- Identify opportunities to enhance customer experience using data AI/ML and contextual insights
- Align product vision with business goals such as engagement conversion and revenue growth
- Personalization & Recommendations
- Build and scale personalization use cases such as recommendations segmentation dynamic content and cross-sell
- Leverage customer supplier and contextual data to deliver relevant and timely experiences
- Partner with data science teams to develop and optimize ML models (e.g. recommendation systems propensity models)
- Execution & Delivery
- Own end-to-end product lifecycle from ideation to launch and optimization
- Drive execution through strong collaboration with engineering data design and business stakeholders
- Manage product backlogs prioritize features and ensure timely delivery
- Stakeholder Management & Storytelling
- Create compelling product narratives presentations and executive updates
- Translate complex technical concepts into clear business value
- Influence cross-functional teams and senior leadership
- Experimentation & Optimization
- Drive A/B testing and experimentation frameworks to continuously improve performance
- Track KPIs such as engagement CTR conversion and revenue impact
- Use insights to refine personalization strategies and models
- Data & Platform Integration
- Work with data platforms to leverage 360 customer and supplier data for personalization
- Ensure solutions are scalable compliant and aligned with data governance standards
Required Qualifications
- 5 7 years of experience in Product Management with a focus on digital products or personalization
- Strong techno-functional background with understanding of:
- APIs data platforms and system integrations
- Machine learning concepts (recommendation systems segmentation etc.)
- Proven experience building and launching customer-facing digital products (web/mobile)
- Strong analytical mindset with ability to use data for decision-making
- Excellent communication storytelling and presentation skills
- Experience managing roadmaps product lifecycle and cross-functional teams
Preferred Qualifications
- Experience in AI/ML-driven personalization or recommendation systems
- Familiarity with Generative AI tools and applications in personalization
- Experience in travel hospitality or e-commerce domains
- Exposure to:
- Experimentation frameworks (A/B testing)
- Personalization platforms or orchestration layers
- Marketing technologies and customer engagement platforms
- Prior experience working with or within American Express / similar enterprise ecosystems
- Understanding of systems such as:
- Booking flows recommendation engines or travel domain constructs (flights hotels loyalty etc.)
- Data platforms event tracking and customer journey systems
