Field Service Technician I US CMPCJP
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: IT Field Support Technician II
Location: Phoenix AZ 85226
Duration: 3 months (Contract to Hire)
US Citizenship or Green Card Required
Description:
Primarily field technician work being dispatched to customer sites. IT Field Technician tasks include driving to client sites and providing general IT support to multiple customers (retailers banks etc.) running break-fix and IMAC calls and supporting clients. The level of support will vary depending on the customer but will include printer laptop server network and other technology devices. We are looking for an experienced Laser Printer Technician with hands-on experience working with Lexmark HP Plotter and Formatter printers and with strong break-fix hardware repair and OEM service experience.
Top 2 required skills:
Hardware repair and hands-on break-fix experience (printers PCs POS etc.)
Familiarity with ticketing systems
Work Schedule:
Monday Friday 9:00 a.m. 6:00 p.m. during training
Once ready to run calls: Tue-Sat after completing training 9:00 a.m. 6:00 p.m. (start each day from home)
No overtime (OT) during training
On-call (OC) rotation starts after completing all training and OEM certifications
Experience:
2 5 years preferred but we will train the right candidate
Certifications / Education:
A certification is a plus but not required
Lexmark certifications and experience are preferred but not required
Experience with Lexmark printer break-fix and equipment installs is a strong plus
HP Dell and Lenovo experience is also desired but not required
Coverage area: Phoenix Metropolitan and surrounding areas.
Location: Phoenix AZ 85226
Role Expectations:
The ideal candidate will thrive in a fast-paced environment demonstrate excellent problem-solving skills and maintain composure under pressure. The technician will be responsible for providing on-site technical support troubleshooting and maintenance services to our clients ensuring that all Service Level Agreements (SLAs) are met within the required 4 6-hour window.
This role requires extensive driving efficient routing and the ability to adapt quickly to changing schedules. Please note: this role will utilize Field Vision for timekeeping. Hours submitted each week in Field Vision and Fieldglass must match.
