Quality Analyst, Gen AI Data Quality

Welocalize

Job Location:

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Job Summary

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Job Responsibilities:

Owns client-specific quality programs performance metrics and escalations while leading team development and cross-functional coordination. Shared accountability for client outcomes and team performance with the Ops Manager.

Key Responsibilities

Set client QA strategies (sampling design audit methods acceptance thresholds) and adapt to scope/volume changes.

Run root-cause analyses; drive CAPA plans with owners timelines and effectiveness checks.

Plan training & certification for raters/annotators and coordinators; track completion and impact.

Maintain dashboards (throughput accuracy productivity cost) and convert insights into actions.

Manage client escalations; present options trade-offs and recovery paths.

Standardize SOPs templates and checklists; remove bottlenecks.

Pilot small automations (macros templates RPA/API handoffs) with Ops Tech; scale wins.

Coach P1s and C2C3 on tools workflows and QA craft.

Ensure compliance/security across data handling and platform access.

Requirements

Education

Bachelors degree or equivalent experience in Business Operations Quality or Data/Engineering.

Experience

2 years in quality/ops with hands-on QA and workforce/training coordination.

1 years leading people/pods (formal or informal).

Skills

Multi-project planning and stakeholder management.

Clear client communications and governance cadence participation.

Strong spreadsheets PM/task boards and basic BI; ETL familiarity is a plus.

Capacity planning with vendors; confident escalation/negotiation.

Effective in global distributed teams.

Additional Qualifications

Near-native English with strong writing and editorial skills.

Hands-on with generative AI tools (text/voice/video).

Background in QA testing rubric design or AI safety/ethics evaluation.

Familiarity with data-annotation platforms and model-evaluation tools.

Ability to interpret code/datasets/workflows at a conceptual level (no coding required).

Works independently and manages workflows effectively in a remote setup.

Multilingual ability beyond English.

Scope & Autonomy

Leads quality training and performance tracks across several projects; independent within guardrails.

Shared accountability for client results and team performance with Ops Manager.

Additional Job Details:

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