Outbound Coordinator
Share
Job Location:
Zürich - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Before you apply to a job select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Main Duties and Responsibilities
Outbound Coordinator
- Work with customers as well as internal and external stakeholders on a daily basis with the aim of developing an excellent working relationship.
- Ensure appropriate comprehensive and professional communication with internal and external stakeholders.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Book and process shipment requests within Maestro generate and verify shipping documentation where applicable.
- Answer and deal with all general and/or shipment specific telephone and e-mail requests from customers and offices/agents.
- Advise customers on latest booking times and documentation requirements.
- Advise customers on a daily basis of any services related issues incl. provision of solution (e.g. Customs detentions ETA of flights/trucks).
- Perform pre and post shipment activities such as booking of Airfreight and/or overnight linehaul upload of temperature data and other data into Maestro filing and archiving records etc.
- Provide clear and accurate information regarding the handling of shipments especially when delayed.
- Communicate with other MARKEN offices and overseas agents to confirm receipt of the pre-alert information during export.
- Track and Trace ZRH Client shipments in order to ensure that these shipments are delivered within the agreed turn around time and stability.
- Supply Customers with post shipment information and data such as temperature readings Proof of Delivery details etc.
- Supply customers with MARKEN Service information.
- Provide potential customer information to the Line Manager.
- Liaise with customers as required to ensure clarity of requirements technical details overcome problems etc.
- Evaluate overall feasibility of developed solutions in terms of packaging quality and regulatory compliance.
- Initiate incident handling process and subsequent routing to QC with required Information.
- Responsible to assist with special projects as assigned.
General
- Assist in performing Investigations for Quality Issues in cooperation with the respective Department Supervisor and/or Line Manager.
- Adhere to all MARKEN Policies and SOPs at all times.
- Partake in all training sessions set forth by MARKEN.
- Actively participate in scheduled meetings to discuss services & operational performance and concerns.
- Undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
Key Skills
About Company
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficien ... View more
