Patient Care RepresentativeFront Desk
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Job Location:
Waukee, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Seeking a full time PSR for Waukee 2nd floor M-F 8Am-5PM. Must be a patient-focused team player have strong people skills and the ability to multi-task.
Job Summary: The Patient Service Representative (PSR) is responsible for answering a multi-line phone system scheduling appointments for patients taking messages and greeting patients visitors and guests in the office. Ideal candidate will exhibit a good first impression of the office. They will utilize strong interpersonal skills to effectively communicate with patients families and staff to promote continuity of care and maintain a positive clinic image.
Essential Responsibilities: |
Administrative
- Answer a multi-line phone system and deliver calls and messages timely and accurately.
- Schedule exams for all modalities for multiple Iowa Diagnostic and Procedure Center (IDIPC) Clinics.
- Knowledge of procedures and exam preparation and can schedule radiology procedures and exams in the RIS System proficiently.
- Initiate good public relations and communicate effectively with patients visitors office personnel and referring physicians offices.
- Process patient registrations and payments.
- Become proficient in Abbadox and Epic computer programs as well as Ring Central multi-line phone system.
Other Functions
- Attend staff meetings
- Report problems related to staffing morale work methods and procedures to Clinic Supervisor.
- Inform Clinic Supervisor of supply needs.
- Functions other than those described above due to extenuating circumstances.
Requirements and Qualifications: |
Education
- High school graduate.
Knowledge Skills and Abilities
- Previous reception experience required.
- Previous medical experience and insurance knowledge preferred but not required.
- Must have a fundamental knowledge of typing and filing techniques.
- Must be able to read write and speak fluent English.
- Excellent verbal and written communication skills with the ability to convey complex information to non-technical stakeholders.
Physical Mental and Visual Effort
- Continuous speaking hearing and visual effort.
- Must have the ability to communicate effectively and work independently.
- Continuous mental and visual concentration requiring attention-to-detail and accuracy.
- Working conditions are typical to a normal office or individual home office environment.
- Must possess manual dexterity to operate computer and other office equipment.
- Ability to perform repetitive tasks associated with technology use (phone computer applications and software).
- Must be able to bend stoop kneel or crouch as part of job functions.
- Ability to lift and carry up to a maximum of twenty-five (25) pounds when necessary.
Equal Employment Opportunity (EEO) Statement: |
Professional Medical Management (PMM) Iowa Diagnostic Imaging and Procedure Center (IDIPC) and Iowa Radiology are equal opportunity employers. We are committed to fostering a diverse inclusive and respectful workplace. All qualified candidates are given equal employment opportunity without regard to race color national origin sex gender identify sexual orientation age disability religion or any other characteristic protected by federal state or local law.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available to individuals with disabilities from the application process and throughout employment with any of our companies.
At-Will Employment Statement: |
The statements in this job description are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities duties and skills of employees so classified. The job description may be reviewed and modified at any time to meet the needs of the business. This document does not create an employment contract implied or otherwise other than at-will.
Please contact Elyse at or if interested.
Required Experience:
Unclear Seniority
Key Skills
About Company
Iowa Radiology provides trusted, patient-focused imaging in Des Moines, including 3D mammograms, virtual colonoscopy, cardiac calcium scoring, MRI, CT, and ultrasound.
