Sales Support, Customer Service & Order Processing (AO-13843)

Access Offshoring Philippines, Inc.

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Provide direct administrative support to the sales and administration teams.
Assist with sales processes documentation and coordination of customer orders.
Attend regular meetings with management and contribute to operational improvements.
Respond to customer inquiries via phone email and CRM systems in a timely and professional manner.
Follow up with customers to ensure satisfaction and gather feedback.
Build strong relationships with customers through excellent interpersonal skills.
Accurately process customer orders using internal systems and software.
Maintain detailed and accurate records of sales transactions customer interactions and order details.
Coordinate with internal teams to ensure timely order fulfilment and delivery.
Use CRM and internal ordering systems to manage customer data and workflows.
Ensure compliance with company policies including privacy confidentiality and data security.
Adhere to workplace health & safety QMS programs and reporting requirements.
Take initiative and complete tasks within agreed timeframes.
Maintain flexibility to support different areas of the business as needed.
Contribute to a positive respectful and collaborative workplace culture.

Requirements

Excellent time management and organisational skills.
Strong written and verbal communication skills.
Ability to work effectively in a fast-paced environment.
High attention to detail with strong record-keeping ability.
Proficiency in Microsoft Office (Word Excel Outlook).
Experience using CRM systems and order processing software.
Strong interpersonal skills with the ability to build rapport quickly.
Ability to follow instructions and meet deadlines.
Self-motivated with the ability to use initiative.
Willingness to undertake training and continuous learning.
Flexible and adaptable to business needs.
Previous experience in a sales support customer service or order processing role.

Benefits

Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business ownershours by 2031 and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep thats right 100% work from home. But wait theres more.

Here are just some of our benefits:

Australian clients and Australian hours (giving you great experience and an early finish!)
Work from Home Allowance
HMO for you AND a dependent
20 Days Annual Leave and 5 Days Sick Leave
Government Statutory Benefits
13th Month Pay
Computer Equipment
Opportunities for growth

Required Skills:

CRM

This is a remote position. Provide direct administrative support to the sales and administration teams. Assist with sales processes documentation and coordination of customer orders. Attend regular meetings with management and contribute to operational improvements. Respond to customer inquiries...