TC SUPERVISOR ASHAIMAN, EAST LEGON & KANESHIE
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The TC Supervisor will oversee the daily operations of the Travel Centre across all three locations (Ashaiman East Legon and Kaneshie) ensuring efficient service delivery effective team coordination and compliance with company policies and procedures.
Key Responsibilities
- Supervise the daily activities of the Travel Centre team.
- Ensure excellent customer service and timely handling of client requests.
- Monitor ticketing bookings and reservations to ensure accuracy.
- Support and guide team members to achieve departmental targets.
- Resolve customer issues and escalate complex cases when necessary.
- Ensure compliance with company policies procedures and service standards.
Requirements
Requirements
Qualifications and Experience:
- Minimum of OND/HND/Bachelors degree in Tourism Hospitality Business Administration or a related field.
- At least 23 years of experience in ticketing and reservations within a travel agency or airline.
- Proficiency in at least two Global Distribution Systems (GDS) Amadeus is mandatory.
- Strong knowledge of airline fare rules ticketing procedures and travel documentation.
- Excellent communication and interpersonal skills.
- Ability to multitask work under pressure and meet deadlines.
- Attention to detail and high level of accuracy in data entry.
Key Competencies:
- Customer Service Orientation
- Problem Solving and Decision Making
- Time Management and Organization
- Communication and Negotiation Skills
- Technical Proficiency in GDS and MS Office
Required Skills:
Minimum of 3 years cognate experience Excellent communication skills with ability to explain technical -depth knowledge of statistical methods and data analysis. Advanced use of the GDS. Ability to keep abreast of industry trends and develop dynamic pricing tools. Advanced ability to present pricing analysis reports to relevant stakeholders. Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills Analytical Thinking Creativity & Innovation
Required Education:
HND/DEGREE
