Track and Trace Associate
Share
Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Before you apply to a job select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Main Purpose:
To provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities
- Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Develop excellent working relationships with Customer and Operational Functions in order to influence the achievement and maintenance of service performance.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with Customer logistics teams/departments to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with client on a periodical basis to discuss program status and relevant service issues and concerns.
- Investigate incidents affecting shipments performance work with Global Key Account team and QC/QA teams to generate appropriate responses to customer in the official Incident Reports.
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
Key Skills
About Company
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficien ... View more
