Reservations Manager Parental Leave Cover (12 Months Fixed Term)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As Reservations Manager you will lead the Reservations team and play a key role in shaping each guests journey before they arrive. This is a 12-month parental leave cover commencing mid-May offering the opportunity to step into a leadership role within a luxury hotel environment.
You are a natural leader with a passion for service excellence strong organisational capability and an eye for detail. You understand that every reservation is the beginning of a guest experience and you ensure it is handled with care precision and professionalism.
Your responsibilities will include:
- Leading and supporting the Reservations team to deliver a seamless and refined booking experience across all channels
- Building and maintaining strong relationships with key clients travel agents and partners through exceptional service
- Ensuring reservations are processed accurately and efficiently using hotel systems
- Maintaining a strategic selling approach to maximise occupancy and rate performance working closely with Revenue Management
- Overseeing workflow and prioritisation across the team to ensure consistency and efficiency
- Managing group reservations including rooming lists releases and multi-property coordination
- Maintaining clear and professional communication with clients throughout the booking process
- Driving upselling cross selling and promotion of the hotels facilities and experiences
- Collaborating with Front Office Sales and Marketing teams to maximise conversion and enhance the guest journey
Qualifications :
- Previous Reservations experience in the hotel industry is essential with exposure to a luxury environment highly regarded
- A genuine passion for delivering exceptional and personalised guest experiences
- Strong knowledge of PMS systems with OPERA Cloud experience highly regarded
- A results-focused mindset with the ability to drive performance and achieve targets
- Exceptional communication skills both written and verbal
- A calm confident approach in a fast paced environment with the ability to lead and support a team
- Proven leadership capability with experience developing and motivating high performing teams
- Strong attention to detail and organisational skills
Additional Information :
Whats in it for you...
- A key leadership role within one of Melbournes most recognised luxury hotels
- Great benefits worldwide accommodation and food & beverage discounts from day one Chadstone Shopping Centre discounts free nights accommodation on your anniversary with Accor discounted health insurance and a free confidential Employee Assistance Program
- A supportive dynamic team environment in one of Melbournes most iconic luxury hotels
- Work close to home based in Melbournes vibrant south-east avoid the CBD commute
- Endless growth opportunities as part of Accor Australias largest hospitality employer with access to industry-leading training career pathways across a global network and the ability to truly shape your future
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
