Workforce Management Leader

Role Description:

• Complete ownership and management of workforce management process including Horizontal resource management staffing and contractual hiring.
• Accountable for resolving all escalations regarding resource management with Horizontal Heads and HR functions.
• Lead performance management of resource coordinators across horizontals; ensure adherence to SLA bench movement and fulfillment accuracy.

Key Responsibilities:

• Governance of resource management processes and conflict resolution.
• Ensure strict adherence to guidelines for staffing resources on a project basis the account revenue margin profile billability and utilization requirements.
• Conduct weekly reviews with delivery teams on staffing requirements resource release/extensions critical requirements bench resource movement and corrective actions.
• Review of low/partial billable resources with ADMs and Horizontal Heads; holds final authority to pull back resource to bench basis guidelines defined in the bench policy.
• Resolve issues related to project staffing and exceptions; resolve staffing conflicts between projects.
• Ensure process consistency across all resource coordinators in terms of deployment planning documentation and exception handling.
• Approve staffing and bench exception request; ensure adherence to bench policy guidelines for proactive resource deployment planning through virtual pools.
• Establish a strategic approach for managing resource pools across the Delivery organization.
• Define and roll out sourcing staffing strategy & key initiatives and lead the execution plan for the year.
• Establish and manage the team of horizontal dedicated resource coordinators; establish strategic direction of contract workforce planning and program.
• Establish automated tools for tracking and managing the staffing process starting from resource requisitions to fulfilment.
• Oversee and lead contractor management function: Ensure efficient use of external contractors.
• Oversee demand forecast supply and fulfillment planning.
• Ensure adequate resource supply chain through each fulfilment channel including freshers bench rotation contracting & hiring with a view to maximize revenue realization.
• Participate in vertical-level planning discussions with ADMs to align on upcoming demand capability gaps and critical skills.
• Develop annual plan for hiring onboarding and allocation of new recruits to various accounts and update it quarter-on-quarter as required.
• Work with HR on work planning for recruitment team basis open demand and criticality considerations.
• Oversee management of bench resources.
• Track bench movement & utilization patterns across horizontals; ensure at-risk profiles are flagged & actioned weekly; right engagement and billing plan for bench employees.

Key Interfaces:

• Coordinate with Sales Delivery & HR for developing yearly recruitment & skill development plans.
• Work with ADMs and Service Area Head to ensure adherence to staffing norms.
• Engage with ADMs and Service Area Heads to resolve issues related to project staffing.
• Liaise with HR department for recruitment planning.
• Review Resource Coordinator performance metrics TAT & bench utilization trends to identify improvement areas.

Key Metrics:

• KPIs
• Bench cost
• % On-time fulfilment
• Internal CSAT
• Contractor-to-internal fulfillment ratio

Key Result Areas (KRAs):

• # On/Offsite resources on bench
• Billing loss due to delayed fulfillment
• Avg. days for staffing a position
• % of open positions fulfilled internally
• Cost optimization - contractor management