Case Manager
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Job Location:
Launceston - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here
Location: Hobart or Launceston
Permanent full timeposition
The opportunity
We currently have a permanent fulltime opportunity to join our Workers Compensation Claims team as a Case Manager where youll play a key role in delivering highquality claims management by assessing coverage investigating matters thoroughly and resolving cases effectively. Youll bring a strong customer focus attention to detail and the ability to maintain high standards through change paired with the resilience and professionalism needed to support our customers when challenges arise.
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.
Your new role
Engage with stakeholders through case conferencing claims reviews and onsite visits.
Adhere to required timeframes comply with all legislative codes and company policies and ensure accurate claim information is recorded in our database.
Provide guidance support and clear communication to injured people throughout their claim.
Build and maintain strong professional relationships with customers.
Thrive in a fastpaced dynamic work environment.
Manage your client portfolio endtoend applying strong customer service and sound decisionmaking to achieve returntowork outcomes.
About you
A highly empathetic customer approach with the ability to remain calm and professional when processing claims.
An engaging and courteous phone manner including the ability to talk and type at the same time.
Strong rapportbuilding skills and the capability to provide timely solutions and recommendations to diverse customers.
Resilience with the ability to work independently and collaboratively in a fastpaced dynamic environment.
Confident computer and numeracy skills with the ability to learn new systems quickly.
Previous experience in customer service administration or operational roles; knowledge of general insurance claims or relevant legislation is highly advantageous but not essential.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
To learn more about benefits of working with us click here.
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements click here.
Apply now and lets make it happen!
If youre looking for a career that combines your expertise and your empathy click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking Case Management Claims Settlement Communication Critical Thinking Customer Service Data Privacy Disability Claims Intentional collaboration Managing performance Negotiation Personal Injury Claims Risk Assessments Sound Judgment Stakeholder ManagementApplication Close Date: 01/04/2026 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Key Skills
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
