Administrative Assistant Director of First Impressions

Administrative Assistant / Director of First Impressions

Bethel PA

If you believe great service means treating every customer with genuine care and attention this role was built for you!

Why Youll Love Working with Us:

• Ownership in your Role: Clear expectations trust and the space to work without micromanagement.
• Meaningful Role: You are the first impression of the companyplaying a key role in shaping every customers experience from the very first interaction.
• Strong Team Culture: Built on respect and teamwork.
• Faith-driven Workplace: This is a company that intentionally honors God in how they serve customers treat employees and make decisions.

About Us

Sonlight Services LLC is a local family-owned septic pumping and repair company serving the community through honest work and faith-based values. Guided by a commitment to excellence integrity and compassion the company delivers reliable service while investing in its employees and caring for the people it serves.

What Youll Do as an Administrative Assistant:

• Answer & return customer calls serving as the main point of contact and setting clear expectations.
• Schedule service calls confirm payment and build and adjust the daily schedule as needed.
• Handle schedule changes and emergency calls keeping everything moving and documented.
• Present & process service agreements and memberships answering questions along the way.
• Follow up on completed jobs gather feedback and ask for referrals and reviews.
• Generate invoices process payments and follow up on outstanding balances.
• Keep clear accurate notes on all customer interactions changes and decisions.
• Manage emails routing or escalating when needed and maintain organized records and documentation.

Our Ideal Administrative Assistant:

• Experienced: 1-2 years in an administrative or customer-facing role; service industry experience is a plus.
• Customer-First Mindset: Treats every customer interaction with care respect and urgencymaking each person feel like they are the most important part of the day.
• Organized: Keeps schedules notes and documentation accurate without things slipping through the cracks.
• Accountable: Follows through solves problems and takes ownership of responsibilities.
• Communicative: Clear responsive and professional with customers and the team.
• Productive: Manages time well stays on task and keeps work moving throughout the day.
• Team-oriented: Works well with others follows processes and contributes to a positive no-drama environment.
• Computer Skills: Comfortable with Microsoft Office; QuickBooks Online and ServiceTitan experience are a plus.

What We Offer Our Administrative Assistant:

• Full-time 35-40 hours per week (7:00 AM start time)
• $18-$25 per hour depending on experience
• Christian health plan
• Paid time off
• Paid holidays
• IRA with 3% company match
• Profit-sharing pool
• Paid training
• Uniform package
• Paid gym membership
• Monthly team breakfasts and events; annual Christmas party
• Flexible scheduling when needed
• An established faith-based company that invests in its people
• A team environment that values respect accountability and doing the job right

To Apply

If you have experience in administrative support customer service scheduling or office coordinationand take pride in making every customer feel heard respected and well cared forwed love to hear from you.

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Requirements:

• 1-2 years in an administrative or customer-facing role
• Service industry experience is a plus