Sales Administrator Customer Service
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Job Summary
Due to our ongoing success we now have avacancy for a
Sales Administrator Gradus Accessories
Based at our Macclesfield Head Office
Chapel Mill
About the Role
Join our busy and friendly Customer Service team as a Sales Administrator. You will act as the first point of contact for both internal and external customersanswering queries resolving issues and ensuring orders are processed smoothly and efficiently.
This is an excellent opportunity for someone who enjoys a fastpaced environment and is looking to develop a career in customer service and administration within a wellestablished company.
Location: Head Office Macclesfield
Hours: MondayThursday 8:30am5:00pm / Friday 8:30am4:45pm
Contract: Full-time
What Youll Be Doing
- Accurately inputting and processing customer orders
- Checking stock availability and updating customers
- Liaising with both internal departments and external customers regarding orders and deliveries
- Managing a high volume of incoming calls in a confident and professional manner
- Handling a range of general administrative tasks
What Were Looking For
Essential Criteria
- Confident telephone manner and strong communication skills
- Excellent attention to detail and organisational abilities
- Ability to work under pressure and manage multiple tasks at once
- Confident using Microsoft Office 365 (Word Excel Outlook)
- A proactive team player with a positive attitude
Desirable Criteria
- Previous experience in a customer service or sales administration role
- Ability to make sound decisions and handle challenging situations professionally
What the Role Looks Like DaytoDay
- Acting as a key part of the sales order processing team completing daily order input and data entry
- Liaising with customers and internal departments to resolve queries related to orders and deliveries
- Checking stock availability and updating records
- Completing a variety of administrative duties to support the smooth running of the department
What We Would Like You to Bring
Decision Making
- Confidence to make sound judgements when dealing with customer issues and order queries
- Ability to manage a pressured and occasionally challenging environment professionally
Communication
- A confident telephone manner with the ability to handle a high volume of calls
- Strong written and verbal communication skills
- Ability to work collaboratively as part of a busy team
Organisation & Skills
- Well organised approach with the ability to prioritise multiple tasks
- Excellent attention to detail
- Solid understanding of Microsoft Office 365 applications
Why Join Us
Youll be part of a supportive team where your contributions genuinely make a difference. We offer ongoing training and development opportunities and the chance to grow within a successful established company.
The Company
With over 100 years of combined experience in the contract interiors sector together Gerflor and Gradus have built an unrivalled reputation for quality and service.
Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates manufactures and markets innovative design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide.
Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories entrance matting wall protection and specialist LED lighting systems. Our attention to detail forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets.
Our companies provide a complete solution for Architects and Specifiers Contractors and Building Owners spanning multiple market sectors including Commercial Office Education Healthcare Residential Retail Leisure & Hospitality. Why not check out some high-profile projects on our websites: &
The Benefits
Our products
Recent Projects
Burj Al Arab Dubai
Eiffel Tower Paris
International Airport Hong Kong
Royal Caribbean Cruise
Marina Bay Sands Singapore
The Christie Manchester
The Gherkin London
Wembley Stadium London
Documents
Required Experience:
Unclear Seniority
