Release Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
WE ARE HIRING A RELEASE MANAGER
Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets
If so youve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.
Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.
Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.
Here are a few things that weve got to offer:
Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events tasty lunches & more
TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme
What youll be doing:
Change Management
Lead the preparation of the business for upcoming change from initial concept through execution and postimplementation review.
Act as the connector between project teams and business users to ensure changes are delivered smoothly.
Work with stakeholders to understand impact manage risks and ensure alignment with strategic and operational goals.
Apply Agile principles to maintain flexibility and responsiveness throughout change cycles.
Release Management
Plan coordinate and oversee release cycles to ensure business stability while enabling innovation.
Ensure governance compliance and approvals are properly followed for each release.
Collaborate with technical teams to schedule test and deploy changes effectively.
Identify and resolve conflicts between releases to prevent operational disruption.
Use Agile frameworks to keep release cycles efficient and adaptive.
Stakeholder Engagement and Communication
Develop and deliver communication plans in partnership with the Stakeholder Manager and Project Manager.
Build relationships with key stakeholders keeping them informed and engaged throughout the change process.
Provide support and training to business users to ensure successful adoption of new processes or systems.
Promote an Agile mindset that encourages collaboration and continuous improvement.
Risk Management and Compliance
Conduct impact assessments resource analysis and contingency planning for major changes.
Monitor and manage risks across change and release activities.
Ensure compliance with regulatory requirements and business continuity standards.
Process Improvement and Best Practices
Champion the use of industry best practices across change and release management.
Evaluate and enhance frameworks tools and methodologies to promote continuous improvement.
Provide expert guidance across teams to strengthen organisational capability and outcomes.
Leverage Agile principles to iteratively improve processes.
Who were looking for:
- Proven experience in Change and Release Management within the public sector or a highly regulated environment.
- Strong understanding of ITIL frameworks and industry best practice.
- Excellent communication and stakeholder management skills with the ability to translate complexity into clarity.
- Proven ability to manage multiple initiatives while minimising operational risk or disruption.
- Strong analytical problem solving and decision making abilities.
- Comprehensive understanding of Agile methodologies and how they can enhance change and release processes.
Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a world within the world that is free from prejudice bias and inequity.
A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If youre excited by everything weve told you then its time to apply!
