Lab Coordinator AMP
Share
Job Location:
Lewisville, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Lab Coordinator - AMP - Lewisville TX Monday to Friday 8:30 AM to 5:00 PM
Pay range: $22.43 per hour
Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
- Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
- Best-in-class well-being programs
- Annual no-cost health assessment program Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
The coordinator is responsible for providing general administrative support to the pathology and specialty pathology department(s) and will serve as the main contract for client communication and interaction for the department.
Responsibilities
- Field phone calls from clients and route appropriately. Understand urgency and efficiency required for client communication
- Fax-e-mail correspondence to/from clients
- Develop distribute and correlate findings from customer surveys
- Problem solves client service issues and ensures resolution has been reached
- Schedules client visits as appropriate regarding workflow and performance improvement opportunities
- Prepare and maintain Lab contact lists for clients and sales team
- Scan final reports to the Billing department
- Prepare and distribute consult cases. Monitor and track outside consults for completion and quality assurance.
- Prepare and distribute reports to pathologist
- File and maintain local slides and case packets
- Act as a resource for client related test requisitioning and use of web portal
- Prepare and distribute literature to clients regarding services offered
- Coordinate information between the pathology or specialty pathology department Sales and referral locations
- Provides sales and service recovery resource to Sales team to include scheduling lunch meeting and travel arrangements for pathologist.
Qualifications
Required Work Experience:
One year experience interfacing with clients
Preferred Work Experience:
- One year experience in a client services position environment preferred
- Transcription experience preferred
Skills:
Strong customer service skills
Education
- Bachelors Degree (Preferred)
- High School Diploma or Equivalent Associates degree or High Diploma/GED with 5 years Client Service experience (Required)
Required Experience:
IC
Key Skills
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
