NOC Technician ( DWDM &amp Fiber )

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Greetings from Conch Technologies Inc

Position: Network Technician

Location: Remote

Duration: 12 Months

Skills:

Understanding of Optical DWDM Transport Equipment (Infinera DTNx Alcatel/Nokia 1830 Ciena 6500 and/or Waveserver)

Experience supporting Dark Fiber Waves MPLS DIA IPVPN

Raman Amps

Alarm Monitoring Systems (i.e. RFM Solarwinds)

Ability to follow processes in ticketing platform (Remedy ServiceNow)

Understanding of circuit designs and inventory systems (XLRs DLRs CLRs)

Troubleshooting technology solutions

Responsibilities:

Support Network Operations Center and Repair activities for Professional Services customers.
Solve problems on Lumen and customer-owned hardware transport and software devices.
Use various tools to diagnose develop and coordinate fix activities.
Provide high-quality communication to customers via Ticket System Phone Email and IM/Chat.
Use technical knowledge to troubleshoot escalate and resolve the issues.
Work on multiple activities while prioritizing tasks based on urgency and impact.
Managed time efficiently and documented all actions in the ticket system.

With Regards

Teja Maripeti

Desk:

Email:

Web:

Greetings from Conch Technologies Inc Position: Network Technician Location: Remote Duration: 12 Months Skills: Understanding of Optical DWDM Transport Equipment (Infinera DTNx Alcatel/Nokia 1830 Ciena 6500 and/or Waveserver) Experience supporting Dark Fiber Waves MPLS DI...