Deputy Service Manager (mfd)

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

At BRLO its about more than just beer: we live for taste creativity and the perfect combination of food and drinks.
Are you keen to take our BRWHOUSE to the next level as deputy service manager with your skills and commitment Then youve come to the right place!

Tasks

Supporting the Service Manager in the operational management of the service department
Responsibility for daily cash reconciliation including opening and closing of the premises
Co-responsibility for ensuring smooth daily operations
Active involvement in service and direct guest interaction
Ensuring a professional guest-oriented service approach
Implementation and compliance with hygiene quality and service standards (HACCP etc.)
Preparation and coordination of staff schedules in cooperation with the Service Manager
Training supervision and motivation of service staff and temporary employees
Assisting in the planning and execution of events and special promotions
Acting as the main point of contact for guests regarding questions complaints or special requests
Interface communication with kitchen bar and other departments
Monitoring service-related inventory and material requirements and initiating appropriate actions
Participation in stocktaking and ordering processes
Assuming managerial responsibilities in the absence of the Service Manager
Contributing to staff training and team development
Supporting the implementation of sales strategies and upselling initiatives

Requirements

Strong host mentality with a high level of service orientation
Strong sense of responsibility reliability and excellent organizational skills
Assertiveness and leadership skills in daily team operations
Independent structured and solution-oriented working style
Resilience flexibility and willingness to work weekends and public holidays
Several years of hands-on experience in the hospitality service sector ideally in a supervisory or deputy management role
Proven experience in team leadership and organizing operational workflows in daily business
Confident handling of guests complaints and quality assurance processes
Fluent German and English (business-level proficiency)

Benefits

Company pension scheme
Cicerone certification programme
A brand with a strong ethos
A fantastic diverse and international team
Fair and reliable pay
After-work drinks
Diversity in action
Good transport links
Jobrad scheme
Jobticket scheme
Staff meals
Staff discounts
Monthly drinks
Staff events

At BRLO its about more than just beer: we live for taste creativity and the perfect combination of food and drinks.Are you keen to take our BRWHOUSE to the next level as deputy service manager with your skills and commitment Then youve come to the right place!TasksSupporting the Service Manager in t...

Tasks

Supporting the Service Manager in the operational management of the service department
Responsibility for daily cash reconciliation including opening and closing of the premises
Co-responsibility for ensuring smooth daily operations
Active involvement in service and direct guest interaction
Ensuring a professional guest-oriented service approach
Implementation and compliance with hygiene quality and service standards (HACCP etc.)
Preparation and coordination of staff schedules in cooperation with the Service Manager
Training supervision and motivation of service staff and temporary employees
Assisting in the planning and execution of events and special promotions
Acting as the main point of contact for guests regarding questions complaints or special requests
Interface communication with kitchen bar and other departments
Monitoring service-related inventory and material requirements and initiating appropriate actions
Participation in stocktaking and ordering processes
Assuming managerial responsibilities in the absence of the Service Manager
Contributing to staff training and team development
Supporting the implementation of sales strategies and upselling initiatives

Requirements

Strong host mentality with a high level of service orientation
Strong sense of responsibility reliability and excellent organizational skills
Assertiveness and leadership skills in daily team operations
Independent structured and solution-oriented working style
Resilience flexibility and willingness to work weekends and public holidays
Several years of hands-on experience in the hospitality service sector ideally in a supervisory or deputy management role
Proven experience in team leadership and organizing operational workflows in daily business
Confident handling of guests complaints and quality assurance processes
Fluent German and English (business-level proficiency)