Non-Clinical Administrative Patient Services Coordinator

GENERAL SUMMARY:

Patient Care Coordinators work under the general direction of a physician or his/her designee utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patients access to health care during their entry into and through the services of the clinic.

ESSENTIAL FUNCTIONS:

• Act as contact for clinic providers patient and family referring physicians outside agencies outside staff and general public by providing information regarding the clinic s services.
• Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.
• Coordinate pre-admission tests pre-surgery appointments/tests and procedures as delegated by the provider or nurse.
• Ensure a complete medical record is present at the time of patient visit admission and/or procedure.
• Facilitate the flow of documents between patient providers and payers.
• Communicate with health care team members regarding the status and/or completion of care coordination activities.
• If working in a specialty clinic that receives internal referrals ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team.
• Work with financial services and establish procedures to ensure financial information is complete prior to appointments procedures or admissions.
• Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient s care.
• Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures timely communication of messages.
• Provide summary reports to clinic leadership on referral volumes and status (where applicable).
• Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
• Maintain/improve own professional competence knowledge and skills to meet identified self-learning needs and annual review requirements.
• Apply appropriate policies procedures protocols and standards of practice in performing duties.
• Promote the mission of Swedish externally in a positive way. Function as an ambassador for Swedish when interfacing with anyone outside the organization.
• Demonstrate the Swedish values including patient-centered care and service; respect caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times.
• Consistent use of AIDET system for excellent service.

JOB-SPECIFIC KNOWLEDGE SKILLS & ABILITIES:

• Solid understanding of medical terminology desired.
• Solid understanding of CPT and ICD10 coding.
• Working knowledge of insurance authorization process.
• Be able to manage confidential information.
• Ability to effectively communicate both in writing and verbally as well as to interact in a professional manner with colleagues patients families and visitors.
• Excellent organizational planning and prioritization skills; able to manage multiple tasks and competing priorities.
• Must be able to work well with all members of the health care team and in a team environment.
• Ability to treat people with respect under all circumstances instill trust in others while upholding the values of the organization.
• Must be flexible and willing to take on increasing responsibility.
• Ability to develop and maintain effective working relationships with peers physicians and other staff members.
• Demonstrated PC skills i.e. proficient with MS Office products including Word Excel and Outlook.

REQUIRED QUALIFICATIONS:

• 1 year of experience in medical/healthcare setting or 2 years in a customer service role
• Prior experience providing a high level of customer service in a fast-paced environment including handling confidential data with discretion

PREFERRED QUALIFICATIONS:

• Electronic Medical Records (EMR) experience