Front Office Manager

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Join the Four Points by Sheraton Suites Tampa Airport Westshore

At the Four Points by Sheraton Suites Tampa Airport Westshore we are committed to providing exceptional service and gracious hospitality in a modern and welcoming environment. As part of our team you will play an integral role in delivering memorable experiences for our guests while fostering a culture of teamwork and continuous improvement.

Position Overview:

We are seeking a dynamic and experienced Front Office Manager to oversee the daily operations of our hotels front office. The ideal candidate will be a hands-on leader who ensures seamless guest experiences from arrival to departure maintains high service standards and drives team performance. This individual will play a key role in optimizing revenue opportunities managing guest relations and contributing to the overall success and reputation of the hotel.

Administration

Maintain standards of quality guest service.
Achieve budgeted revenues and expenses and maximize profitability in all areas related to the front office.
Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Assist with End of Month Preparation for property.
Increase level of guest satisfaction by delivery of an exceptional product through employee development.
Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control financial transactions security of financial assets and guest security.
Respond and resolve guest requests complaints or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.

Support

Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
Ability to assist with the design and preparation of statistical reports and presentations as needed.
Ability to accurately report information.
Ability to assist with various accounting department tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.

Personal Effectiveness

Projects and assignments are completed thoroughly professionally and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

Understands and communicates the StepStone Mission and Core values.
Expresses ideas and conveys information clearly effectively and professionally.
Actively listens to others.
Conveys company information decision or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

These are required of every associate:
Minimum lifting of 20 pounds.
Pushing bending stooping upward reaching manual dexterity.
Hearing writing typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.

Additional responsibilities specific to you are:

Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal state and local health safety and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

Full-timeDescriptionJoin the Four Points by Sheraton Suites Tampa Airport WestshoreAt the Four Points by Sheraton Suites Tampa Airport Westshore we are committed to providing exceptional service and gracious hospitality in a modern and welcoming environment. As part of our team you will play an inte...