Consultant, Functional Support
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
To maintain service and application stability availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience
Qualifications :
- Bachelors degree in information technology or an equivalent relevant qualification.
Experience Required
- 23 years experience providing Level 2 technical support within a business or technology environment.
- Foundational understanding of key technology disciplines and how they integrate across the value chain.
- 35 years experience working with service management processes and frameworks.
- Practical knowledge and application of ITIL / ITSM principles.
- Strong skills in documentation data analysis and stakeholder engagement.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Strategies
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Interpreting Data
- Providing Insights
- Resolving Conflict
- Taking Action
Technical Competencies:
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
- Service Level Management
- Service Management Processes
- Stakeholder Management (IT)
- Trouble Shooting
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
