Home Instead Care Co-ordinator FCS
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. This is a varied role working 2 days per week as part of our scheduling team and 3 days per week as field care support working directly with our clients and their care plans.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Support care consultations service reviews and completing client support plans.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions. Conduct client and Care Professional introductions.
- Conduct staff supervisions and client Quality Assurances (QAs).
- Ensure client schedules are matched to their needs with the same Care Professional and the same times each week where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Support and mentor Care Professionals.
- Participate in on-call duties as required
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.
Qualifications :
Essential Criteria
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- L2 and/or working towards Level 3 in Health & Social Care
Additional Information :
A job with us is extremely rewarding! Join a team that values connection purpose and the impact you make every single day. So if you enjoy spending time with other people and want to know more about becoming a care Co-ordinator apply today!
Applicants must be UK resident; we cannot offer sponsorship. You will need a driving licence and a car. This role is subject to DBS enhanced disclosure and reference checks.
Remote Work :
No
Employment Type :
Full-time
About Company
Home Instead is the worlds leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CARE Professional t ... View more
