Junior Constituency Officer

The constituency office of Rachel Bendayan Member of Parliament for Outremont is currently seeking a diligent organized individual with an excellent commitment to service to fill the position of Junior Constituency Officer.  

About this role 

At the heart of the offices operations the junior policy assistant plays a key role in ensuring the office runs smoothly and is delivering high-quality service to citizens on a daily basis. 

As the offices first point of contact this person greets visitors directs inquiries and ensures a professional personable and efficient experience for everyone who contacts the office whether in person or by phone. 

This position combines reception duties administrative support and active participation in the day-to-day operations of the constituency office. 

Profile 

We are looking for someone who understands the strategic importance of the receptionist role in a political office: someone who values personal interaction who can build trust from the very first interaction and who actively contributes to the quality of service provided to citizens. 

Primary responsibility: 

Front Desk and Reception (Key Role) 

• Maintain a professional and consistent presence at the reception desk 
• Greet constituents partners and organizations with courtesy and efficiency 
• Ensure that the office is accessible organized and functional during business hours 
• Manage office visits and conduct an initial assessment of needs  

Communication and Request Management 

• Answer incoming calls and handle inquiries with discretion and diligence  
• Receive review and forward inquiries from citizens and organizations to the appropriate internal resources  
• Ensure thorough follow-up on voicemails emails and in-person inquiries  
• Draft correspondence in French and English 

Administrative Support and Case Management 

• Monitor and process cases (including those involving Service Canada and the Canada Revenue Agency)  
• Maintain tracking systems databases and case management tools  
• Manage office invoices: submit them for approval via the financial portal and track payments  
• Contribute to the day-to-day administrative operations of the office 

Support for operations and activities 

• Assist with the organization of events hosted by the office (community fairs town hall meetings etc.) 
• Help prepare printed materials and coordinate with the local print shop (certificates letters posters etc.) 
• Manage advertising requests from local organizations and media outlets under the supervision of the senior team. 
• Occasionally accompany or represent the representative at events  

Relations with Organizations 

• Organize meetings with organizations upon request and follow up on them 
• Maintain positive professional relationships with community partners 
• Provide respectful inclusive and nonpartisan service  

Teamwork 

• Work closely with the district office team 
• Assist with any other related tasks necessary for the smooth day-to-day operation of the office 

Qualifications :

Education and experience: 

• A university degree or college diploma in a relevant field or equivalent professional experience 
  • OR experience working as a regular staff member in a federal MPs office  
  • OR experience in event management outreach communications or public affairs 

Skills: 

• Proficiency in English and French both written and oral 
• Excellent customer service skills and a warm welcoming demeanor  
• Strong interpersonal skills and the ability to interact with a diverse range of people 
• Strong verbal and written communication skills  
• Ability to manage multiple tasks simultaneously with precision  
• Organizational skills attention to detail and ability to prioritize  
• Independence initiative and good judgment  
• Ability to work under pressure in a fast-paced environment  
• Professional attitude discretion and respect for confidentiality 

Technology Skills: 

• Proficiency in MS Office (Word Excel Outlook) 
• Familiarity with Canva (bonus) 
• Proficiency with digital tools and databases 

Additional Information :

Members of Parliament are individual employers who are responsible for recruiting hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MPs office to another.

If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at .

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.

Remote Work :

No

Employment Type :

Full-time