Senior Manager, Enterprise AI UX Design
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Senior Manager Enterprise AI UX Design to define and scale how employees interact with AI across the enterprise. This leader will establish the standards frameworks and reusable patterns that shape a unified experience across AI Assistants Operational AI & Automation Applied/Domain AI and Agentic AI solutions.
This role is responsible for ensuring that Human-AI interactions are intuitive trusted low-friction and consistent across products and workflows. The Senior Manager will create enterprise-wide standards for interaction design collaboration patterns transparency user control and cross-product AI experiences while partnering closely with Product Leaders Product Managers Design Engineering and the AI Transformation Office.
The ideal candidate brings a strong mix of product strategy UX leadership systems thinking enterprise transformation and AI fluency with the ability to influence across organizations and turn emerging AI interaction concepts into practical enterprise standards.
This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based from either Houston or Dallas TX.
Key Responsibilities
Define Enterprise AI Experience Standards
- Establish and govern enterprise-wide HumanAI interaction principles across all AI solutions
- Create scalable frameworks and reusable patterns that ensure consistency and reduce cognitive load
- Ensure standards are practical adaptable and evolve with advancing AI capabilities
Lead Interaction Design & Experience Architecture
- Define frameworks for selecting the right interaction modality (conversational embedded automated agentic)
- Guide Product and Design teams on applying interaction models based on user needs workflow complexity and risk
- Drive low-friction workflow-integrated experiences using usability insights and adoption data
Drive HumanAI Collaboration Models
- Define patterns for humanAI collaboration including supervision approval delegation escalation and human-in-the-loop workflows
- Enable seamless cross-product experiences and workflow handoffs between users and AI systems
- Standardize visibility into tasks ownership workflow state and system performance
Establish Trust Transparency & Control
- Set standards for explainability autonomy signaling and user control
- Ensure users understand how AI is operating (assist recommend automate act) and when intervention is required
- Define patterns for approvals overrides escalation and responsible decision-making
- Continuously refine trust and control models based on user behavior and operational feedback
Influence Product Strategy & Governance
- Advise Product Design and Engineering leaders on AI experience design and alignment to enterprise standards
- Balance consistency and governance with product flexibility and innovation
- Translate industry trends and internal learnings into actionable frameworks and guidance
- Help shape the enterprise approach to UI for AI across systems and workflows
Measure Evolve & Scale Adoption
- Define and track metrics to evaluate adoption and effectiveness of AI experience standards
- Identify friction points inconsistencies and trust gaps across AI-enabled experiences
- Evolve standards through continuous feedback insights and best practices
- Build playbooks frameworks and governance mechanisms to drive consistent adoption
Qualifications :
Minimum Qualifications
- Bachelors Degree plus at least 10 years of product management UX strategy enterprise platform design digital experience architecture experience including 2 years of leadership experience driving cross-functional strategy through influence and governance or demonstrated equivalent experience and education.
- Demonstrated experience defining enterprise-wide standards frameworks or operating models across multiple products or platforms.
- Strong understanding of AI-enabled product experiences including conversational AI workflow automation analytics-driven interfaces and emerging agentic systems.
- Experience partnering across Product Design Engineering Operations and transformation or governance organizations.
- Proven ability to translate ambiguity into scalable frameworks decision models and reusable patterns.
- Strong executive communication skills with the ability to influence senior leaders and guide distributed product teams.
Preferred Qualifications
- Experience designing or governing Human-AI interaction models in a large enterprise environment.
- Familiarity with enterprise AI governance responsible AI and trust-centered experience design.
- Experience in workflow systems productivity tools operational platforms or enterprise knowledge systems.
- Strong systems-thinking capability with the ability to design across products rather than within a single application.
- Experience building design patterns playbooks or review frameworks adopted across multiple teams.
- Knowledge of industry trends in agentic AI AI copilots enterprise automation and digital employee experience.
Additional Information :
- Relocation assistance is not available for this position
- Sponsorship for US work authorization is not available for this position now or in the future.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.
AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at .
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients ... View more
