CUSTOMER CARE EXECUTIVE
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Interact with customer via inbound telephone calls to provide information and assistance.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Process transactions and reply to inquiries about products and services.
- Record customer interactions details of inquiries complaint or comments as well as actions taken.
- Assist Section Head / Sales team follow up on business prospect.
- Timeliness and accuracy on handling business inquiries as per Quality System KPI.
- Build and foster collaboration with internal teams involved in service delivery.
- Build and proactively manage trust relationships with Key Accounts.
- Go beyond clients core business to identify new opportunities.
- Be abreast of SGS new products and services and propose them to customers as appropriate.
- Assist on Debtors collection to meet DSO target.
- At all times comply with SGS Code of Integrity and Professional Conduct.
- Adherence to SGS Health Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
- Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
Qualifications :
- Minimum educations STPM Diploma or others.
- Minimum 5 years experience in documentations and well understand standard operating procedure.
- Good interpersonal skill and with good track record in the company.
- Has positive attitude to learn.
- Fluent in spoken Mandarin; written proficiency is an added advantage
Additional Information :
- Show interest in companys success.
- Able to coordinate and motivate.
- Able to understand and speak basic English and national language.
- Good communication and interpersonal skills.
- Able to build trust respect and confidentiality.
- Acts quickly and decisively; able to make tough calls.
- Creative and Innovative
- Teamwork.
- Integrity.
Remote Work :
No
Employment Type :
Full-time
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
